Program Manager, RBS Concessions

Job Description

Job summaryAmazon operates in a virtual, global eCommerce environment in seven countries across the Globe. Every day, millions of customers rely on Amazon to give them access to one of the worlds largest selections of consumer goods. To continue to delight and exceed our customers expectations, at Amazon, we take the quality of our catalog very seriously. Thats where you can help. The RBS group provides catalog augmentation and correction technologies for the Amazon selling community. Our solutions ensure information in Amazons catalogs is both complete and comprehensive enough to give our customers a great shopping experience every time.The RBS is looking for an experienced Program Manager, to lead critical Program s within our Return Reduction Program. As a Program Manager, you will Responsible for end-to-end Programs focused on business strategy, customer experience & offering for Expansions Deep dive and analyze key business performance metrics, identify gaps, create plans to mitigate and drive to closure Own regular business reviews with leadership and operational teams to audit ongoing performance against key metrics and program goal Develop new plans and roadmap to drive expansion Cross functional coordination and alignment Define new goals to measure the success of our program and drive health of the program Scope and develop programs and associated roadmaps to deliver insights and drive decision-making. Experience managing projects with multiple inputs and multiple stakeholders. Partner closely with cross-functional teams to execute testing/validation initiatives aligned to team timelines. Comfortably transition between big picture, strategic thinking and tactical, day-to-day planning and execution. Create mechanisms to drive improved optimization on existing lane structure as well as create most efficient start up and standard work. Ensures critical path timelines are met, resource needs are understood and project prioritization is visible to Sr leadership Manage multiple projects and tasks simultaneously and effectively influence, negotiate, and communicate with internal business partners. Facilitate process improvement initiatives among site operations, engineering, and corporate systems groups.Candidates should have experience working with product managers / teams and be familiar with their scoping / prioritization process. Ability to influence is critical as working with a diverse set of stakeholders is the key aspect of this role. Candidates should demonstrate good customer and shopper focus and discipline on setting, communicating and achieving dates upwards and laterally. The ability to understand how different areas of the business are interconnected across marketplaces will be key to develop a product vision. Candidates should have exceptional written communication skills and a track record of delivering projects from concept to launch.Internal job descriptionKey job responsibilities Takes up a business problem and defines solution. Delivers independently and seeks leadership direction. Generally works across teams. Influences their customers, roadmap priorities, and decisions. May influence external entity interactions. Manages complex cross-functional projects/goals. Defines program requirements and drives team(s)/partner(s) to meet goals. Accelerates progress by driving timely decisions. Able to spot risks, ask the right questions. Clears blockers, escalates appropriately. Makes trade-offs: time vs. quality vs. resources. Drives detailed discussions and high-level alignment. Is clear and concise in verbal and written communication. Trusted to present decisions to leaders up to 3 tiers above level. Able to communicate across an increasing diversity of areas., 3+ years experience in program or project management Experience defining program requirements and using data and metrics to determine improvements 3+ years experience working cross functionally with tech and non-tech teams 5+ years of relevant experience in Program/Product/Service Delivery management for consumer devices. Undergraduate CS, Engineering, Science, or Math degree or MBA. Experience managing programs through entire life cycle from inception to launch. Experience leading cross-functional teams to deliver products/programs to world-wide markets. Ability to distill informal customer requirements into problem definitions, dealing with ambiguity and multiple goals Background in analytics /data oriented environment involving analysis of large volume of data to drive analysis and to make decisions. Experience in eCommerce/Retail industry or management consulting with focus on one of these industries would be an added advantage.

Keyskills :
life cycleprocess improvement initiativesproject managementagileprogram managementmanagementkey metricssite operations