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Project Manager

8.00 to 15.00 Years   Chennai   30 Oct, 2019
Urjanet
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Project Manager - On Demand job in Chennai, TN, India at Urjanet Urjanet is hiring a Project Manager On demand to join our Chennai, India office. You will be account manager for a key Customer for the fintech business line of Urjanet.You will work with cross - functional teams like Engineering, Product, Client Services and Onsite customer success teams to ensure successful delivery and operations of Customer and also enable and support 24x7 operations for customer. We are looking for folks who played the role of Account managers or Key account managers in an IT or ITES setup and have handled delivery and operations from India.Person should be self - motivated, detail oriented and organized individual who can pull together plans and can coordinate cross - department initiatives and drive them to completion. Experience

  • 8 - 15 years of overall experience with a proven track record in Customer management and project execution
  • Program management: Experience in managing multiple projects in agile environment simultaneously in an onsiteoffshore model.
  • Should have worked with Tier 1 organizations, and preferably with work experience of mid - sized companies as well.
  • Experience in implementing industry best practices and processes - ITITES.
  • Operation excellence skills include setting up resource planning, handling delivery and issues related.
  • Applicants must be willing and able to work in 24x7 rotating shifts
  • Preferably from Banking and Financial services industry
  • Very good problem solving skills and good excel and powerpoint skills
    • Customer Support:
      • Accountable for Customer Satisfaction.
      • Represent to the customers at business reviews, and other critical meetings, for the overall delivery aspects and quality of delivery.
      • Handle escalations from customers or onsite teams and resolve issues to closure
        • Product Operations and Delivery:
          • Provide overall leadership, vision, strategic planning and oversight of supporting tactical execution plans to ensure successful delivery against the overall delivery roadmap.
          • Implement best practices and processes Delivery & Operations; and ensuring compliance.
          • Identify roadblocks or bottlenecks in delivery, work with various teams to address such issues to achieve improve KPIs defined
          • Set up monitoring protocol. Monitor KPIs for entire operations
          • Escalate in case of any non - compliance to set guidelines, agreed Turnaround Time etc.
          • Work with other departments to identify ways to improve KPIs
            • People Management:
              • Ensuring effective resource utilization across teams including manpower allocation and release, monitoring talent pipeline and utilization
              • Drive performance assessment, training, coaching and mentoring to team members.
              • Foster a positive environment that allows team to flourish.
              • Takes responsibility for people development including ongoing training, skill building, deployment and career growth. Build competency development and drive to improve productivity.
    ,

    Keyskills :
    deliveryproject management customer relationsreporting javakey account problem solvingclient services

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