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Receptionist Front Office

1.00 to 3.00 Years   Chennai   19 Sep, 2019
Apollo Hospitals Enterprise Limited
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryMedical / Healthcare
Functional AreaFront Office / Receptionist
EmploymentTypeFull-time

Job Description

  • To welcome the patients with a pleasant smile and wish them.
  • To attend telephone calls politely by strictly adhering to telephonic manner.
  • To check if the patient is new or an old patient (Already registered).
  • To get the information about the nature of illness and guide them to the concerned department.
  • To give the registration forms and help them to fill and guide them to the Out Patient Department (OPD).
  • To send the patient to the Medical Officer, if the information is not clear regarding their illness and guide them to the concerned department.
  • To collect the reference letters if any.
  • To check whether the patient has filled all relevant data in the registration form.
  • To collect the fees for registration and prepare the receipt and handover to them.
  • To give the registration card and hospital brochures to the patient.
  • To handover the blue folder to the concerned OPD.
  • If the patient is an old patient (Already registered.), guide them to the concerned OPD.
  • To make a note on the form and in the computer if the doctor referred was the primary doctor, doctor on call / Causality Medical Officer s reference / reference letter.
  • To make an entry of the referred doctors name and address in the computer.
  • To guide the visitors to the concerned room / departments.
  • To provide information regarding various preventive medical health checkups.
  • To answer various queries of the patient.
  • To take over the admission procedures / room shifting from 7.30 pm to 9.00 am
  • To prepare the occupancy report, referral report, VIP report and credit list and distribute to the concerned departments.
  • To handover the accounts of registration fees to the next shift person.
  • To settle the registration fees in accounts on daily basis.
  • To maintain the ISO / NABH / Lean Six Sigma documents.
  • To participate and contribute to departmental quality initiatives.
  • To be aware of departments performance and objective.
  • To carryout data collection/support in data collection.
  • To adhere to the safety norms of hospital and to follow both patient / staff safety.
  • To perform any job/task as and when assigned by the superior.
Key Competencies
  • Communication Skills
  • Interpersonal Skills
  • Professional knowledge
  • Emotional stability & behavioral approach
  • Time management
,

Keyskills :
leansixsigma adobecreativesuite sixsigma iso vip lean nabh credit medical illness hospital handover occupancy management registration ms perf mance

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