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Redwood Support Specialist

8.00 to 12.00 Years   Chennai   04 Feb, 2021
Standard Chartered Bank Ltd
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryEducation / Training
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

*About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.To us, good performance is about much more than turning a profit. Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.The Role ResponsibilitiesSituation Awareness & Situation Management:

  • Identification of the key elements or events that, in combination, serve to define the situation.
  • Effective decision making in the tactical environment.
  • Up-to-the-minute cognizance or awareness to move about, operate, or maintain payments systems.
Pro-Active/Preventive Maintenance
  • Identify areas of improvement in monitoring, housekeeping and capacity planning to proactively avoid incidents - Migrate dashboards to strategic Hadoop based environment
Training
  • Expand own knowledge via internal classes and via e-Learning to enable learning to improve capabilities.
  • To be a part of Knowledge base strengthening journey at the sub-domain level.
Monitoring & Reviews
  • Scope and plan thematic risk / control reviews arising.
  • Plan and drive checks/ reviews in partnership with independent parties (where necessary), with senior management s agreement.
  • Instrumental to move from Proactive (or Reactive) towards Predictive state.
Our Ideal Candidate
  • Graduation degree with knowledge in Information technology.
  • 8-12 Years of IT experience.
  • Willing to support 24X7 when business demands during critical incidents.
  • Excellent oral and written communication skills, ability to interact with business representatives.
  • Process / Process Chain understanding and maintenance
  • Process Server and Queue administration
  • Platform Agent Administration
  • Import jobs from S/4 HANA, FPSL, to redwood.
  • Schedule process chain jobs and set job failure alerts at each sub step
  • Define a chain dependent on multiple sub chains
  • Should be able to set alerts for failed jobs and alert monitoring
  • Should have good experience on Redwood scripts for creating process definition
  • Should be able to schedule process chain jobs and set job failure alerts at every stage.
  • Should be able to create Dashboards for Jobs executed
  • Validate batch dependencies, process chains and notification
  • Configure batch alerting based on email distribution lists
  • Activate automation of batch jobs
  • Share recommended SAP/Redwood bug fixes like OSS Notes, patches, support packages, kernel patches/upgrades and Support Stacks as required
Apply now to join the Bank for those with big career ambitions.To view information on our benefits including our flexible working please visit our career pages . We welcome conversations on flexible working.,

Keyskills :
application servicesfinancial servicesplsqlsqlsqlknowledge basesenior managementcapacity planningemail distributioncommunication skillswritten communicationosssethanarisk24x7turnemailbrand

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