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Regional Customer Manager

4.00 to 8.00 Years   Chennai   27 Mar, 2024
Pidilite Industries Limited
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryChemical / Plastic / Rubber / Glass
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    Job Responsibilities:The position is of an influencer, executor & observer of Customer (Internal) Service Excellence KPIs. This includes driving Distribution Excellence KPIs, Sales Excellence KPIs & Customer Relationship initiatives on ground.Project Management Distributor Life Cycle - Right from appointment of right fit of WSS/Distributor through all due diligence as per appointment checklist to ensuring on boarding of new WSS/Distributor in all modules, systems & policies.Run performance excellence through driving scorecard & optimal usage for portal/ DMS etc.Work as the single source for feedback & improvement areas for through feedback mechanism. Actively involve in improving experience of engagement activities. Also pivotal in WSS/Distributor Exit process through monitoring & reviewing exit SOPs vs ways of working.Sales Excellence - Review exceptions along with Zonal leadership and support creation of action plans across Sales Excellence initiatives. Work towards. capability development of Sales Team on processes, policies & digital initiatives encompassing Dealer & WSS/ Distributors of Pidilite. Drive performance excellence through improving usage of scorecards.Market Connect Market connect as eyes & ears for the strategic initiative wing by generating insights with respect to distributor/Field team compliance/ market dynamics, understand pain areas and take feedback on various digital platforms. Audit process compliance on various critical strategic initiatives of Pidilite in the areas of sales & marketingCandidate Profile Candidate should have 4-8 Years of experience from Sales Excellence & Project Management.Candidate should be from BE / B. Tech background.Strong analytical, collaborative & organizational skillsProficiency in MS Excel, Power PointExperience /Interest in visualization tools like Power BI Added Advantage,

Keyskills :
Project ManagementCustomer RelationshipAnalytical SkillsMS ExcelPower BISales ExcellencePerformance ExcellenceMarket ConnectCollaborative SkillsOrganizational Skills

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