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Job Location | Chennai |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Pharma / Biotech |
Functional Area | Sales / BDGeneral / Other Software |
EmploymentType | Full-time |
Customer Complaint ManagementCall Resolution Via TTS/ Remote serviceReporting / MISSupport to customers Via Axeda/ e- lab performanceValidation / Accrediation supportSecondary Level of support to TTS Escalated CallsPRI/ PSI Assessment & follow- upFollow- up on Aurora CasesMonitoring & Closure of complaint cases raised by the customer support Centre.Knowledge Upgradation via Field Visits/ Team Meetings etc.Roche is an equal opportunity employer. Customer Support, Customer Support > Technical & Application Support,
Keyskills :
psi tts closure monit validation assessment upgradation ustomersupp applicationsupp rep ting ing ApplicationSupp tServices GlobalApplicationSupp ApplicationSupp tManagement 24x7ProductionSupp Appl