hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Renewals Analyst

5.00 to 10.00 Years   Chennai   01 Nov, 2020
Zuora
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaSales / BD,General / Other Software
EmploymentTypeFull-time

Job Description

Zuora s leading, cloud-based software solution automates all subscription order-to-revenue operations in real-time for any business. Companies in any industry can launch new businesses, shift products to subscription, implement new pay-as-you-go pricing and packaging models, gain new insights into subscriber behavior, and disrupt market segments to gain competitive advantage.

To be successful in this role, you will need to be driven, curious, intelligent and deeply passionate about renewals and operations. You will remove barriers to customer retention and collaborate with the broader sales and customer success team to deliver a high value customer experience at time of renewal. This is a demanding role that requires strong leadership, priority management and interpersonal skills.

Key Objectives

  • Optimize and scale the renewal management and revenue forecast process
  • Drive renewal best practices portfolio wide, helping to build out training and foster a culture of learning
  • Extract insights from renewal data and recommend tactics to improve results
  • Identify and help build out vital collateral for retention

Experience, Skills

  • Experience managing a range of renewals sizes; from high velocity, low touch renewals to low velocity, high touch
  • Proven track-record of increasing renewal rates
  • Experience implementing renewal processes and metrics
  • Excellent written and verbal communication
  • Able to teach best practices, strategies, and tactics
  • Must have a great knowledge of CS related tools
  • Strong project management, organization skills and process management
  • You will own, drive, and lead the renewals process in collaboration with the sales team to preserve ensure we hit company objectives
  • You will actively engage with key sales leaders and decision-makers to identify customer requirements and uncover roadblocks to ensure on-time renewals and retention goals
  • You will maintain and report an accurate rolling 12+ month forecast of renewals globally
  • Develop playbook for renewal engagement maximizing revenue retention

Objectives

  • Work with cross functional teams like Product, Strategy, and Finance to champion impactful process improvement and automation for the benefit of Renewals
  • Build and maintain reports for key metrics such as renewal revenue, bookings, retention rate, and overall customer health
  • Proactively drive a high degree of CRM data quality by leveraging creative system solutions and delivering end user training
  • Execute initiatives to capture customer feedback like Net Promoter Score surveys
  • 5+ years of Operations experience supporting Sales / Customer Success / Account Management teams, preferably within an Enterprise SaaS organization
  • Solid understanding of Enterprise SaaS applications and collaboration technology
  • Consistent track record of achieving personal and team goals
  • History of thriving in a rapidly-changing environment
  • Ability to grow business in a strategic manner, i.e. creating new processes and initiatives
,

Keyskills :
process improvementzuorakey metricsend user trainingsalesfinancecustomer experiencecustomer retentionaccount managementnetuser trainingsaasverbal communicationorganization skillsdata qualityprocess managementcustomer requirementsproject m

APPLY NOW

Renewals Analyst Related Jobs

© 2019 Hireejobs All Rights Reserved