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Sales Associate

Fresher   Chennai   18 Nov, 2024
XPERTHUB BUSINESS SOLUTIONS
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryOthers
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    Key Responsibilities:Customer focus: Driving Net Promoter ScoreGreeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up.Being involved in stock takes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers.Understanding the POS system to ensure that the transactions are processed effectivelyBeing dedicated to customer satisfaction and resolving any concerns that the customer has.Product recommendation:Presenting the customer with an optimal selection of products based on customer preferencesUnderstanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutionsAchieving sales Vs. Plan & SOP adherence:Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPsPost making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage.Store upkeep & maintenance:Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOPEnsuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store.Personal attributes & competencies:Minimum qualification: 12th pass; Graduates preferredAbility to build rapport and trusting relationshipsAbility to understand unstated needs of the customer and offer solutionsClear communication and active listening skillsAbility to adapt to changing environment and openness to learnProactive task ownership, result-orientation, and customer-orientationAbility to multitask and organize activities based on priority

Keyskills :
graduate fresherfresher graduate

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