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Salesforce Administration

3.00 to 7.00 Years   Chennai   25 Jul, 2023
Acme Services Private Limited
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT Services & Consulting
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Job description
    1. Experience in Configuration, Implementation and support of Salesforce CRM.
    2. Having sound experience with Sales Cloud, Service Cloud.
    3. Created the Validation Rules, workflows, Approval Process for automated lead routing.
    4. Leading, guiding day-to-day production support. Staying in the client location connecting with
    5. business users for better requirement gathering.
    6. Experience with service cloud functionalities like Omni Channel and live Agent.
    7. Provided Support to end users to their queries and concern regarding SFDC with 800+ users
    8. spanning across multiple functional areas (sales, customer service, account management)
    9. Interaction with client on daily basis for requirement gathering
    10. Creating Custom Apps, Custom fields, Profiles, Roles, OWD, Permission Sets, Applying Sharing Rules,
    11. Validation Rules, workflows, Process Builder, Approval processes, Knowledge Articles.
    12. Experience in Creating Email Templates.
    13. Experience working with Data Loader & Import Wizard and Dataloader.IO Sandbox environments.
    14. Having sound Knowledge in Reports and Dashboards.

Keyskills :
routingimport wizardsalescloudproduction support

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