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| Job Location | Chennai |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Logistics / Courier / Transportation |
| Functional Area | Operations Management / Process Analysis |
| EmploymentType | Full-time |
Commercial provides knowledge based services across all aspects of the commercial process. The services span from market research & industry analysis, client review includes operational and financial benchmarking, presentation support, and sourcing analysis, lead time analysis, support on green logistics projects, transportation mode optimization as well as support to document and share knowledgeShow More We offerAs an employee with Maersk GSC you will be part of a working environment as diverse as the APMM group. Maersk strongly encourages continuous learning at work and sharing of best practices by rewarding innovations. We aren t all about work, we believe in a holistic development of our employees and so regularly organize recreational activities giving our employees a chance to unwind and showcase their creative side. As an organization we strongly believe in a people-centric approach with emphasis on employee engagement and work-life balance.Show More Key responsibilitiesThis role will would manage the execution of the SCM operation process in Pune handling the operations for India, Asia and Global Teams for FINOPS SCM process. Focus on delivering superior customer experience and drive profitability of the business handled. There will be some global client based team. Maintain a pro-active approach on Customer Engagement at Leadership level, by offering suggestions / solutions to move up the value chain Overall Delivery of Services to exceed expectation resulting in Customer Delight Display strong leadership skills, be able to lead, motivate and engage the direct reports/ larger team that leads to world class employee engagement and staff retention. Manage the overall Implementation of BCP Framework and help perform BCP mock drills. Operational Excellence (OPEX) as a way of life in Execution. Work with CSO Managers, Area CS Manager, Global Account Directors and Global Program Directors to ensure KPI s are met consistently. Work closely with the migration team in taking on the newly migrated task and to establish KPIs for new business off shored. Identifying adhoc customer requirements / exceptions and ensure that the feasible requirements are fulfilled with a sense of urgency Develop and sustain effective Business relationships with customers in order to build a strong sense of confidence in customers Develop and maintain tools for monitoring performance & deliverable of processes. Support / Coach / Encourage and motivate team members for better performance and personal growth.Show More We are looking forGraduate degree from university with a degree in logistics and/or business administration Minimum 14+ years relevant experience of BPO, logistics or shipping with minimum of 5 years in a leadership position Experience working in a global business environment, including cultural aspects Proven stakeholder management experience and exposure to senior leadership, effective communication skills ensuring clear, direct and appropriate communication at multiple organizational levels Highly result oriented, ready to take challenges/collaborate with cross functional teams and able to work under pressure Capacity to handle change, stay open to different ideas and support for positive change Understand work in an agile manner, High analytical / problem-solving skills Strong Process and people leadership skills Proactive leader with customer service mindset Large scale improvement (standardization and process capability) implementation experienceShow More,
Keyskills :
effective communication skillsnew businessglobal teamsmarket researchproblem solvingcustomer serviceleadership skillsindustry analysispeople leadershipaccount directorsemployee engagementcustomer engagement