| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Oil & Gas Jobs |
| Banking Jobs |
| Construction Jobs |
| Top Management Jobs |
| IT - Software Jobs |
| Medical Healthcare Jobs |
| Purchase / Logistics Jobs |
| Sales |
| Ajax Jobs |
| Designing Jobs |
| ASP .NET Jobs |
| Java Jobs |
| MySQL Jobs |
| Sap hr Jobs |
| Software Testing Jobs |
| Html Jobs |
| Job Location | Chennai |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Education / Training |
| Functional Area | Statistics / Analytics |
| EmploymentType | Full-time |
To facilitate the Initiation & Follow up of Chargebacks / Retrieval Requests / Representments (& Other subsequent Cycles) to ensure meeting of Customer Timelines, Franchise Timelines and compliance of the relevant Franchise regulations & Internal ControlsKEY RESPONSIBILITIESThe Key Responsibilities are : -1. Initiate Retrieval Requests / Fulfillments / Chargebacks / Representments / Pre-Arb / Pre-Compliance as per Advises / Instruction from Team Member2. To Ensure proper maintenance of all Relevant Documentations / Reports and their Archival / Retrieval3. To ensure timely processing of all relevant Financial Entries, related to the Chargeback process, into the Card Accounts of Customers4. To ensure timely communications to Cardholders / Customer Services Representatives / Fraud & Risk Units / CPC Contacts & other related parties all relevant information regarding Outstanding / Resolved Disputes5. To ensure adherence to all the Sub Process Level requirements handled on a day-to-day basis6. To record & maintain, all data on Daily / Periodic processing of disputes & execution of activities required for the MIS7. Comply with the Regulations & Timelines of Visa / Master Franchise Network with respect to all Cycles of Chargebacks / Retrievals / Arbitrations / Compliance8. Contribute to key initiatives of Productivity Improvement and Cost Reduction9. Upholding the Values of the Group and Company at all times10. Comply with all applicable Rules / Regulations / Policies of the Company and the Group11. Comply with Group Money Laundering Prevention Policy and Procedures to the extent applicable and Reporting all suspicious Transactions to the Line Manager12. Comply with Group / Country KYC Guidelines and adhere to the relevant Controls and Checks13. All the incoming documents and subsequent cycles supporting documents should be maintained in workflow.KEY RELATIONSHIPSINTERNALCPCOTHER TEAMS WITHIN THE GROUP, FOR EXAMPLE, INDIA FINANCIALS, TECHNOLOGY ETC, REGION CRT, FCU, FINOPS, ME SALES ETCEXTERNALCROWN WORLDWIDE MOVERSVISA / MASTER FRANCHISE CONTACTSOTHER BANKS CHARGEBACKS CONTACTS(ONLY KEY BANKS)KEY MEASURES1. Timeliness / Turn Around Time2. Accuracy3. Customer Delight4. Resolution of NO RIGHTS Cases5. Vintage of Pending Items in GL Suspense Accounts,
Keyskills :
customerrelations accounts research productivityimprovement sales fraud equality ep ting