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Senior Analyst Customer Connect Team

4.00 to 6.00 Years   Chennai   13 Sep, 2019
Standard Chartered Bank Ltd
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryEducation / Training
Functional AreaStatistics / Analytics
EmploymentTypeFull-time

Job Description

People

  • Identify at least 1 successor for all critical roles that one handles and all reports/MIS that one sends
  • Environment/sustainability
  • Work jointly with team and all Units towards achievement of Organizational Objectives
  • Unplanned offs
  • Complete assigned requests within TAT
Customer Experience& Productivity:
  • Ensure the stake holder mails are reverted within target turnaround time
  • Ensure TAT is adhered as per pre-agreed SLA on Requests/Complaints/TL Calls/Static data calls/KYP/Emails handling/CEMS and Non CEMS activities/ VOC, any adhoc requirement.
  • Minimum productivity of 90% to be achieved
  • Process Improvements & RCA
  • Flexibility
Audit Controls and Costs Weightage 5%
  • Ensure adherence to all Group policies & Procedures.
  • Ensure adherence to local laws & respect the Community within which we operate.
  • Ensure that all KYC and Anti-Money Laundering Policies are well known and followed.
  • Ensure timely completion of all Mandatory E-Learning modules and LINQ CIBs are acknowledged.
  • Ensure correct & timely updation of leave on the PeopleSoft portal.
,

Keyskills :
customerrelations accounts research kyc sla linq equality peoplesoft turnaround completion ep ting elearningmodules antimoneylaundering elearning

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