Senior Associates BSO Account Manager

Job Description

* Job Description APAC Note to Hiring Manager:In support of BNP Paribas APACs Diversity Commitment, Hiring Managers are to consider at least 1 Asia Pacific national, 1 male and 1 female candidate for the position to be filled. Job Title:Assistant Manager Date:25/10/2019 Department:Account Manager Location:Chennai Business Line / Function:BSO Reports to: (Direct) Ganesh Rao Grade: (if applicable) (Functional) Number of Direct Reports:NA Directorship / Registration: Position Purpose Facilitating transaction processing of instructions received from client to ensure settlement of trades in Global markets. Providing round the clock service to cover client queries across ASIA, EMEA and US regions. Reconciling client positions to match with the market positions. Being a team player to achieve team co-ordination, adhere to BNP policies and follow the agreed timelines to avoid any breach in SLA Responsibilities Job summary Roles & Responsibilities The Client Account Manager works closely with Front Office, Compliance, Products, Client Implementation, Network Management and Operations to ensure client is on-boarded and operational queries are timely resolved. Client Account Manager will be reporting to Head of Global Custody Operations. Primary Responsibilities Acting as a single-point of contact for clients / fund managers who use our global custody services and on-boarding process (whenever required).Supports the on-boarding process and assets transition process (whenever required).Supports clients on SWIFT testing as a single point of contact (whenever required). Provide support on queries related to account opening, maintenance and closure. Resolution of post trade queries on International Trade settlement / Corporate Action & Income processing / Tax related queries / Money transfers activity.Follow-up client activity - provide reporting and managing operational risk.Communicate the issues and recommending solutions to clients.Take charge of project related to initiative to develop our products / improve our services and efficiency.Familiarize with the Market and Client Updates (MCU) impacting clients and processes. Knowledge and skills required Strong analytical skills, detail orientation, service commitment, solid organizational and interpersonal skills. Highly motivated, self-starter with the ability to work in pressurized environmentHighly structured and methodical in executionClear articulate and concise verbal and written communicationsClient Servicing skills with excellent communication and interpersonal skillsAbility to multi-task and prioritise workloads, strong time management skillsResults driven with a strong commitment to completing tasks within deadlinesAbility to understand and resolve or escalate issues quicklyComfortable dealing with senior individuals and management across functionsStrong knowledge of financial industry with good experience across asset classes Technical & Behavioral Competencies Basic knowledge about capital markets and financial instruments. Creativity and innovations to identify the process improvements Ability to adapt and handle the situation based scenarios Specific Qualifications (if required) Strong accounting and analytical skillsProficient in MS-office applications and good knowledge on MS-ExcelAbility to work individually and as a team Skills ReferentialBehavioural Skills : (Please select up to 4 skills) Communication skills - oral & written Ability to collaborate / Teamwork Client focused Adaptability Transversal Skills: (Please select up to 5 skills) Ability to understand, explain and support change Analytical Ability Ability to develop and adapt a process Ability to anticipate business / strategic evolution Ability to develop and leverage networks Education Level: Bachelor Degree or equivalent Experience Level Beginner Other/Specific Qualifications (if required) ,

Keyskills :
account openingmoney transfers capital marketsclient servicing