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Senior Business Analyst

7.00 to 8.00 Years   Chennai   23 Nov, 2020
Uniphore
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Execute BA practice and contribute to best practices, methodologies, processes, tools etc. which will enable a consistent and efficient service delivery of Uniphore Products to customersCollaborate with internal and external stakeholders to interview, research, analyze, and derive business, functional, and non - functional requirements.Independently carryout meetings/discussions with customers and to interpret solution requirements. Influence and contribute to Uniphore s product roadmap based on field/customer inputs. Analysing business data, creating BI and predictive analytics solutions as per the requirements.Documentation of business/ data processes and repository maintenance.Act as a liaison between other teams, work on multiple and parallel projects.Write logical, comprehensive, concise reports; communicate effectively orally and in writing Work on techno - functional assignments that may also involve writing code.Handle objections of customers tactfully.Acquire Subject matter expertise in the assigned functions and activities.Willingness to travel to Customer Locations within and outside India as part of the jobCAREER EXPERIENCE & COMPETENCIES

  • Years of Experience 7 - 8 years
  • Bachelors or master s degree in Business Administration, Computer Science or in a related discipline is required.
MANDATORY SKILLS
  • Must be able to understand the overall topology of a contact center and healthcare domain
  • Experience in the Contact Center Business Process along with the data flow
  • Proficiency with PowerPoint, Word and Excel
  • Excellent communication, presentation (both oral and written) and influencing skills
  • Ability to work independently and team player in a technology driven environment
  • Must have worked on analytics platforms like Alteryx, R, and Python.
  • Must have experience in Data Visualization tools like Tableau, Qlik, D3.js . MS Excel (formulae, vlookup etc), SQL and Statistics knowledge.
  • Knowledge of Advanced Analytics algorithms like Regression, Decision Tree, ANOVA, Clustering.
  • Good analytical skills, attention to detail and writing skills. Excellent logical reasoning, time - management and listening skills.
  • Tech savvy, highly motivated, self - starter, team player. Ability to perform under pressure.
  • Experience on Tableau Reporting is a nice skill to have
,

Keyskills :
agilecustomer relationsdocumentationdeliveryrequirementsms excel pivot tablessubject matter expertisedata flowcontact centercustomer servicecomputer science

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