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| Job Location | Chennai |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Telecom / ISP |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Plans and performs technical activities to service the customer and brings expertise to customer site on need basis. Its CARE Support L2 TAC.Main Responsibility Area:Plans and executes technical tasks requiring specialist skills in own professional area. Works independently with the responsibility for solving customer request cases and reporting according to processes. Identifies and solves technical problems. Shares knowledge in own professional area. May support areas by participating in emergency and 24/7 duty.Level 2 Technical Support TAC - Packet Core. Plans and executes technical tasks requiring specialist skills in EPC PACO Products ( Signalling and Gateway s with all flavours 2G, 3G, 4G &5G) / CLOUD professional area. Works independently with the responsibility for solving customer request cases and reporting according to processes. Identifies and solves technical problems. Flexibility to support different markets as per the Time zone s.Experience with troubleshooting tools, Trace & log file analysis tools, and with measuring equipment EPC PACO, CLOUD. Experience with trouble ticket tools and process .(Products Support, SGSN, MME, All Gateways. ).Fault identification/correction/ reporting skills on the particular subsystem and equipmentReady to support Emergencies on a 24/7 basisLinux Cloud certification.Fluency in EnglishStrong problem solving abilityAbility to perform multiple tasks concurrently with ease and professionalism Primary responsibility of Case handling and Emergency handling, and in addition fulfilment of some requirements of S/w upgrades, Integration & Commissioning.Service and Customer orientedTeam workAvailability for travelAdditional Information,
Keyskills :
problem solvingrevenue streamstechnical supportsoftware solutionsnetwork operationsaustralian equitiesbusiness transformationepctacsgsncareeaselinuxcloudtracestreamsgateway