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| Job Location | Chennai |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Education / Training |
| Functional Area | Client Server |
| EmploymentType | Full-time |
To handle inbound customer calls while providing consistent delivery of customer delight relating to queries or problem resolution keeping focus on SCB s motto of customer Charter Policy.KEY RESPONSIBILITIES:Handle inbound customer calls quickly and effectively, and take help from phone banking officers where necessarySign up customers for I-BankingRoute calls through IVR where applicableMaintain contact records to reflect current informationRequests and complaints TurnaroundPromote cross sell of all banking productsMaintain accuracy of information given to customersHave high awareness levels on KYC and Anti-money laundering PolicyProbe & identify financial needs on service calls and pitch relevant solutions in line with customer charter.Ensure all sales pitches are made without no mis-sellingUse S2S palette to identify eligibility and register dispositions for analysisKNOWLEDGE/SKILLS/EXPERIENCE:GraduateFresher or with 1-2 years of experienceExcellent communication skills in written and verbal EnglishBasic computer skillsStrong service orientationWillingness to learn additional products,
Keyskills :
sales accounts customerservice banking bankingoperations phonebanking problemresolution communicationskills ntimoneylaundering