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Senior Consultant

4.00 to 6.00 Years   Chennai   25 Feb, 2021
AstraZeneca
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryPharma / Biotech
Functional AreaOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

Job Title: Senior AnalystLocation: TRIL GTC Chennai GCL: D1Job SummaryFunction/Team Collaboration Services reside in the Infrastructure organization in AZ IT under End User Services.The team is responsible for the following areas of IT:

  • Document storage and Workflow services
  • Microsoft Office 365 suite (Mail, SharePoint, OneDrive, Teams, Forms, Power Automate etc.), SharePoint (2010,2013) On-Premises.
  • Azure Services
  • Box.com, Nintex, DocuSign, Workplace by Facebook, Smartsheets etc.
  • Mail, Calendar and Unified Communications
  • Microsoft Office 365 (Outlook, Teams etc.)
  • Skype for Business 2015 On-premise server
  • Sonus/Ribbon SBC Gateways & Tenor gateways
  • Third-party applications: Verba, EICC & Acano
The Collaboration Services Specialist will assist with the design, development, implementation and support of AstraZeneca IT Infrastructure technology. The role holder will be involved in analyzing requirements, implementing components of solutions as well as supporting solution enhancements and maintenance, which may require close collaboration with third party suppliers. The Collaboration Services Specialist will adhere to the established AstraZeneca lifecycle methodology and practices. This may include maintaining program libraries and technical documentation of individual components within solutions.Job DescriptionRole and Responsibilities
  • Develops technical expertise and provide inputs as required with project teams working on the development, implementation, maintenance and improvement of IT Infrastructure Operations solutions
  • Provides support in reviewing technical designs and ensuring adherence to the AZ Architecture Roadmap, Information Services Strategy and High-Level Designs, as well as regulatory requirements & standards by working closely with Architecture & Engineering (A&E) team
  • Implement any new services that are validated by A&E team by following the ITIL V3 principles
  • Assists in the preparation of business cases, Request for Proposals, supplier selection and evaluation of proposals
  • Assists more senior employees or peers in defining infrastructure solutions, ensuring alignment with the target benefits and value expected
  • Assists in the design, development, configuration and documentation of infrastructure components
  • Provides support with performance analysis and document solution components
  • Gathers and collates management reporting information on existing infrastructure solutions and services
  • Performs maintenance and support activities, routine analysis and evaluation on resource requirements necessary to maintain and/or expand service levels
  • Support colleagues in the Operations team by providing any technical input. Also takes escalation from the Operations team whenever necessary & work closely with them.
  • Supports investigations of problems within existing solutions utilizing ITIL V3.0 principles
  • Must demonstrate the capability to identify and propose innovative solutions to improve service performance
Essential Skills and experience
  • Higher education with demonstrated capability to perform in a complex IT environment
  • Prior experience in an Information Services/Information Technology environment with good business acumen
  • Experience of dealing with 3rd party suppliers
  • Experience of working within a quality and compliance environment and application of policies, procedures and guidelines
  • Evidence of designing, testing and maintaining solutions
  • Experience of sharing knowledge/ information and implementing any changes
  • Powershell scripting, Python and C-Sharp
  • Well versed in ITIL V3.0 practices and process
  • Good communication skills supporting joint working with geographically remote colleagues
  • Ability to interpret and communicate technical information into business language and in alignment with AZ business
  • Good networking knowledge (will be an added advantage) as there will be requirements to work with Firewall/Network team
Desirable Skills and experience
  • Degree level education in computer science or similar
  • Good commercial awareness and understanding of the external market
  • Demonstrate initiative, strong customer orientation, and cross-cultural working
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Date Posted16-Feb-2021Closing Date15-Mar-2021AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.,

Keyskills :
project teamsit infrastructurecommunication skillscustomer relationssupplier selectionsqlperformance analysissalesmanagement reportingoffice 365deliveryit infrastructure operationssapcomputer science

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