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Senior Consultant

2.00 to 3.00 Years   Chennai   03 May, 2021
AstraZeneca
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryPharma / Biotech
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

It s a dynamic and results-oriented environment to work in but that s why we like it. There are countless opportunities to learn and grow, whether that s exploring new technologies in hackathons, or redefining the roles and work of colleagues, forever. Shape your own path, with support all the way. Diverse minds that work cross- functionally and inclusively together.ABOUT THE ROLEProblem Management

  • Proactive and Reactive Problem management in the application (s)
  • Provide root Cause analysis and end to end resolution
  • Trend Analysis of tickets and tasks
  • Report the effort and benefit to stakeholders
Service Introduction
  • Lead the service introduction from a GTC operational perspective and support CSM
  • Help CSM on service design
  • Market pull demand planning with RAM on a regular basis and lead execution
  • Application capacity planning and reporting
  • Application Performance monitoring and reporting
  • Service Catalogue Management
  • Coordination with stakeholders like desk support, COE and AM SMEs to refine and own service catalogue
REQUIRED SKILLS
  • 2-3 years of techno functional working experience in Astra Zeneca Commercial IT systems/platforms like Veeva CRM and Veeva Vault Promomats
  • In depth knowledge of Astra Zeneca and Commercial IT ITSM and AD processes.
  • In depth knowledge of Veeva, SnapLogic, Oracle, SQL, PL/SQL, PostGRES
  • Lean/Six Sigma certifications and experience, Knowledge of AZ Lean methodology, ITIL Certification
  • Having knowledge in Mulesoft and AWS added advantage.
,

Keyskills :
sapcustomer relationsdeliverysalessqlroot cause analysisroot causeit strategysocial mediademand planningcapacity planning

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