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Senior Consultant Veeva CRM & Promomats

2.00 to 3.00 Years   Chennai   24 Jan, 2020
AstraZeneca
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryPharma / Biotech
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Job Title: Senior Consultant- Application Manager - Veeva CRM APAC & PromomatsLocation: TRIL GTCGCL D1ob SummaryApplication Manager - Commercial IT Veeva CRM APAC & Promomats, is a new functional role created on par with Consultant/Senior Consultant title. The new role will be part of the Commercial IT AM delivery team in GTC. The person will be working with various stakeholders in IT and Business to get these accomplished. The selected individual for this role will be operating from their current locations in GTC and will be reporting to Service Delivery Manager / OSM for the respective groups. Main responsibilities include planning and execution of Problem Management, Continuous improvement, Service Introduction, Application capacity planning, Application Performance monitoring and Service Catalogue Management.Job DescriptionRole and Responsibilities

  • Problem Management
  • Proactive and Reactive Problem management in the application (s)
  • Provide root Cause analysis and end to end resolution
  • Trend Analysis of tickets and tasks
  • Report the effort and benefit to partners
  • Continuous improvement
  • Evaluate the improvement solution with partners like Commercial SDC as applicable
  • Plan and execute the continuous improvements which can be a result of trend analysis, problem management or ideation
  • Report the effort and benefits
  • Service Introduction
  • Lead the service introduction from a GTC operational perspective and support CSM
  • Help CSM on service design
  • Market pull demand planning with RAM on a regular basis and lead execution
  • Application capacity planning and reporting
  • Application Performance monitoring and reporting
  • Service Catalogue Management
  • Coordination with partners like desk support, COE and AM SMEs to refine and own service catalogue
  • Essential Skills and experience
  • 2-3 years of techno functional working experience in Astra Zeneca Commercial IT systems/platforms like Veeva CRM APAC and Veeva Vault Promomats
  • In depth knowledge of Astra Zeneca and Commercial IT ITSM and AD processes
  • Desirable Skills and experienceLean/Six Sigma certifications and experience, Knowledge of AZ Lean methodology, ITIL Certification
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.,

Keyskills :
sapcustomer relations salessql root cause analysistrend analysis demand planningservice delivery

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