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| Job Location | Chennai |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Logistics / Courier / Transportation |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Are you committed to delivering a world class service to customers Do you have a proactive approach and a positive can-do mind-set Are you an excellent communicator, with the ability to take on multiple tasks in a constantly changing environment Show More We offerAt Maersk, you ll be part of a global team motivated by bringing food and commodities to people in every corner of the world. We do this through close partnerships with our valued customers, who trade everything from seafood and fruits, to clothes, electronics and cars! No matter our role in the Region, our end goal is to simplify the lives of our customers. This is done through seamless processes, best in class digital solutions, and great customer service! Our diverse team of passionate and dedicated colleagues are empowered and supported to grow by their leaders. We all have our customers in mind, in every action of our daily work life, and this is truly the key to reaching our target!An exciting career opportunity in an international, challenging business setting characterised by high pace and diversity. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognised and rewarded.Show More Key responsibilitiesBuild strong and lasting relationships with customers and provide second-to-none customer experience. Take full responsibilities and end-to-end ownership of customer shipments and issues. Engage in constructive problem resolution and provide solutions. Act and communicate proactively and keep customers informed of any issues or changes in the booking. Address root causes and seek continuous improvements constantly look for ways to improve work processes. Work independently and assist the team in realizing goals and standards share knowledge and best practices. Take responsibility for the execution of shipment lifecycle process including cross functional coordination. Understand customer s business & pain points and solve those with a customer centric mindset. Act as vessel focal for services calling at East Indian Ports to ensure optimum utilization of the vessels. Coordinate with WCA Regional Capacity and local Landside Execution teams for smooth vessel operations. Adhere to standardized processes and tasks without compromising customer experience.Show More We are looking forBachelor/Management degree with at least 4-5 years of work experience. Working Experience in Shipping/logistics Industry would be an added advantage. Having an agile mindset to look at the things. Good problem-solving skills with the ability to anticipate and resolve problems. Skilled in analysing, interpreting & presenting data to take right decision. Should have excellent written and Verbal communication Skill. Good in stakeholders management and networking. Proficient in MS Office. Fluent in English and proficient in Hindi.,
Keyskills :
problem solvingcustomer centricproblem resolutionworking experienceverbal communication