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Senior Delivery Manager

15.00 to 25.00 Years   Chennai   06 Apr, 2023
Gratitude India Manpower Consultants Private Limited
Job LocationChennai
EducationNot Mentioned
SalaryRs 16 - 24 Lakh/Yr
IndustryBPO / Call Center
Functional AreaOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

    BAG YOUR DREAM BPO JOB IN INDIA THROUGH GRATITUDE INDIA. WE ARE INDIAS ONLY IT-BPO RECRUITMENT CONSULTANCY WITH PRESENCE IN PHILIPPINES AND MALAYSIA AS WELL THEREBY GIVING US TREMENDOUS BARGAINING POWER WITH THE CLIENTS TO NEGOTIATE BETTER SALARIES FOR THE CANDIDATES !Position- TOWER LEADSALARY- UPTO 22LPAEXPERIENCE- 15+ years of relevant experience requiredLOCATION- Mumbai/Chennai/Bangalore/Pune/KolkataTo apply forTower Leadin a Top International BPO Please apply via the Following link onlyhttps://myglit.com/lateral/cref/b4f3159d99It is only after this we will take your application forwardJOB DESCRIPTION:o Delivering on Client KPIs for multiple accountso Ability to work across multiple time zoneso Optimize support function utilization driving metric assurance and excellenceo Resource planning and management- Planning to real-time managemento Deploy COPC frameworko Quality assurance and Continuous improvemento People management and retentiono P&L ownershipo Client interaction and relationship managemento Delivering business value to clientso Drive innovation and transformation initiativeso Participate in RFP/RFIs, ownership of solution, transition and delivery of new opportunitieso Support consulting projects for the unitPreferred Skillso Multichannel exposure across Voice, Chat, Email and social (multiple large accounts hidden_mobile FTE) for domestic and international clientso Exposure to international geo operations and hub and spoke operations modelo B2B and B2C experience across customer service and credito Should possess knowledge of location , predictive and geo analytics and any experience in the past in a similar role is an added advantageOther requirementso A team player with strong interpersonal skills, including organizational agilityo Exposure to journey mapping and consulting will be preferredo Experience in utilities, telecom and retail domain handling multiple clientso Candidate is preferred to be Black belt (BB) trained but certified GBo Knowledge on RPA solutions using Automation toolso Sound analytical skills and creative approach to problem solvingo Presentation and communication skillsTo apply forTower Leadin a Top International BPO Please apply via the Following link onlyhttps://myglit.com/lateral/cref/b4f3159d99It is only after this we will take your application forwardYou can whatsapp us at hidden_mobile for more information. Please dont email us. Only Whatsapp usThanks for Applying with Gratitude India

Keyskills :
bposenior management

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