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Senior Integration Engineer

4.00 to 5.00 Years   Chennai   25 Mar, 2021
Hot Courses
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software,Engineering Design / Construction
EmploymentTypeFull-time

Job Description

Roles and ResponsibilitiesThis position will support IDP Student Placement enterprise integration solution forIncident management, problem-solving, and any issues on the integrated platform with external systems (SAP C4C & Integration middleware like SPCI, AWS, Sumologic & IBM Sterling).Full ownership of incident and problem management relating to the underlying Student placement application management B2B solution.

  • Delight our customers by delivering prompt, professional and thorough solutions to their IT needs consistent with the demands of our growing business.
  • Taking an end-to-end approach to service management following through on service delivery through the Technology and other related resolver teams.
  • Monitoring current integrated Student application management via integration, application, and network dashboards.
  • Interrogating and understanding data produced from the monitoring dashboard tools and taking reasonability to fruition.
  • Continual Service Improvement and recommendations based on lessons learned through incident and problem management, and system monitoring.
  • Triage Incident Management on level 2 support, troubleshoot problem management using the ITIL framework.
  • Work in 24/7 rotational shift and ensure incidents are triage and resolved within the agreed SLA.
  • Manage support engineers & provides encouragement to team members, including communication of team goals and utilize their strengths to the benefit of the team.
  • Support the product development team as a subject matter expert on product enhancements, technical requirements, implementations, unit testing and coordination of changes as required.
  • Collaborate with the System administrator, observability engineers, developers, and cross-functional teams across IDPs integrated landscape on requirement and solutions.
  • Support in maintaining and continuous process improvement and technical documentation.
  • Liaison with Third-party vendors, partners and suppliers including IDP Connect clients (university technical POCs)
  • Understand IDPs technical standards, our security and customers privacy for support service excellence.
  • Creating of monthly service level performance reports, and any other reports required
Desired Candidate Profile
  • Bachelor s degree or relevant professional engineering qualification with major in information technology computer science, information science, computer systems analysis, or a related field.
  • 4 plus years of professional experience with strong experience on integration middleware and monitoring support
  • Experience working with back-end, administrative aspects of application/middleware software, including user access management, data translation mapping using APIs, out of the box features, and security controls
  • Knowledge and experience in effectively working with the ITIL framework.
  • Ability to effectively articulate technical challenges and solutions
  • Understanding of integration concepts
  • Experience in supporting customers around the globe and willing to work in shift hours as it relates to IT functional area.
  • Personal profile: Self-motivated, pro-active individual with an analytical mindset, problem-solving and excellent attention to detail.
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Keyskills :
security controlssupport engineersservice levelcisco routersproblem solvingaccess managementsystems analysisincident managementservice managementcliunit testingbiztalkbasiscomputer scienceservice deliverycontinuous process improvement

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