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| Job Location | Chennai |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
his role requires the following skills, expertise and experience: Excellent problem solving, consulting skills and business acumen in addition to quantitative and analytical capabilities. Experience in digital strategy engagements for hi-tech clients using key emerging technologies likes Artificial Intelligence, Machine Learning, Advanced Analytics, Omni/Conversational Channels, Cloud, Blockchain, Social & Mobility Hands on with Python, SQL and ability to lead data science projects Exposure to RPA technologies like automation anywhere, Blue prism, etc. Should be conversant with one or more visualization tools like Tableau, Power BI, etc. Customer Service & Fulfillment Domain Expertise in a contact center environment Exposure to areas like Order Management, Logistics Quote to Cash, Services with ability to assess interplay with inventory & forecasting - This position will serve as the subject matter expert in core Sales & Fulfillment operations The candidate should bring in strong services industry and contact center experience and knowledge of best practices while being hands on in driving CSAT, NPS, NSS, customer sentiment and logistics/fulfillment related projects Good Project Management skills Ability to coordinate with relevant internal stakeholders to manage project plan and deliverables Good communication and client facing skills - Ability to interact with senior client stakeholders and guide junior colleagues. Ability to efficiently engage,
Keyskills :
reportingbasisobieesalessapquote to cashpower bidata sciencecontact centerproblem solvingbusiness acumencustomer serviceorder managementmachine learningdigital strategystatements of work sow