Senior Manager

Job Description

RESPONSIBILITIES:The Data Privacy & Records Management Operations is part of a newly formed 1st line centre of excellence under Group COO Trust, Data & Automation. The role will support the businesses and functions & 2nd line compliance, through the provision of effective service delivery model on agreed process for data privacy & records management capabilities. The role will work internally with Head -ICS & Risk assurance teams, business & functions partners & 2nd line compliance colleagues to design, implement & operationalise capabilities for Data Privacy & Records Management. The role will ensure that these capabilities are operating effectively in BAU to achieve and manage the respective business objective in this area. The role will also provide timely feedback / data to all stakeholders to meet any key regulatory obligations.Key responsibilities of the role include:Providing Operational Support :Implement and manage operational processes which delivers outcome focused & timely service delivery.Analyse existing business & functional processes to identify automation opportunities in area of data privacy.Recommend process improvements to address control gaps and to enhance efficiency where possible.Support & coordinate with stakeholders in defining automation or remediation actions / solutions.Develop, track & analyse actionable metrics to continuously improve tools, procedures & provide visibility of operations to management.Risk Management:Support liaison with Risk Assurance team on any Group Internal Audit and any regulatory inspections as required.Assist in identifying, assessing, monitoring, controlling and mitigating data protection & privacy risks to the Group.Adopt a proactive approach to threat risk assessment through appropriate stakeholder engagement and monitoring of the external environment to improve assurance planning.Work with other risk assurance teams to drive efficiency, effectiveness and reduce duplication.Supporting Strategic Delivery and Risk Reduction:Build effective relationships with stakeholders to facilitate:The provision of timely & effective service delivery.Collaboration with other business, functions & 2nd line compliance to improve risk controls.Grow trust with internal stakeholders and regulators by delivering best practice on data protection data and privacy.Developing Capability and Supporting Success :Facilitate the on the job learning from current & previous experience by identifying and communicating transferable lessons, helping to embed these lessons, and encouraging best practice.Business, Functions, and Regions :Provide robust challenge and escalation to senior management and all relevant business/function/region stakeholders to ensure activities achieve risk reduction.Maintain strong stakeholder engagement with Chief Data Protection Officer, Heads of Operations - Automation, Chief Information Security Office, Head Information Protection, 2nd line Risk & Compliance, and Internal risk assurance and COOs teams to ensure alignment across stakeholder groupsGovernance :Provide timely and accurate reporting to internal risk assurance team & appropriate forums /committeesEnsure appropriate oversight to senior management and facilitate resolution of high impact risk and issuesLeadership, People, and Talent :Practice a proactive self-orienting and self-motivating work ethic.Provide strong leadership, management, and coachingLead through example and build the appropriate culture and values. Set appropriate tone and expectations, and work in collaboration with internal & external stakeholders.Communication :Regularly share lessons learnt and best practice in a timely manner across a wide-ranging stakeholder group within businesses/functionsRegulatory and Business Conduct:Display exemplary conduct and live by the Groups Values, Valued Behaviours, and Code of ConductTake personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across the Bank.Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.Key Stakeholders:Group COO - Trust, Data, and AutomationGlobal Head Data Management & PrivacyChief Data Protection OfficerHead of Operations - AutomationHead ICS, Business & FunctionsGlobal Head of Assurance Cyber, Data & Automation2nd line Risk & ComplianceChief Information Security OfficeSIS & Head - Information Protection COMPETENCIES:Leadership CompetenciesLeadership LevelSpot OpportunitiesManager or ManagersSolve ProblemsManager or ManagersTake the LeadManager or ManagersBuild ResilienceManager or ManagersCollaborateManager or ManagersCommunicateManager or ManagersDeliver SustainablyManager or ManagersAchieve ResultsManager or ManagersTechnical Competencies (Universal)Target Proficiency LevelManage ConductCoreManage RiskCoreManage PeopleCoreManage ChangeCoreEXPERIENCE & QUALIFICATIONS: Core understanding of Information Security Policy, Privacy Policy, Data Management Framework & Records Retention Policy as well as Standard.Basic exposure to global data protection laws and practices preferred with an understanding of any of the following: Personal Data Protection Acts, General Data Protection Regulation, Cybersecurity Act, Safe Harbour and Multi-Jurisdictional IT / Privacy regulations and requirements such as cross-border data transfer.Previous exposure of data protection & privacy, data handling and data classification including (but not limited to) preferred: Data and application protection, cross border data restrictions, data classification, data discovery, data governance, data loss prevention, back-up/recovery, and retention etc.Good organisation and leadership skills with ability to manage multiple deadlines and effectively prioritise,

Keyskills :
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