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| Job Location | Chennai |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Banking / Financial Services |
| Functional Area | Operations Management / Process AnalysisSales / BD |
| EmploymentType | Full-time |
Ensure consistent delivery of high quality services to customers through meeting or exceeding customer expectation guided by the Service Level Agreement, efficiency/accuracy standards and good business processes/ judgment.Manage the operational risk of the department to avoid operational / reputational losses and ensure awareness and full compliance of all laid down rules, regulations, policies, guidelines, procedures, practices and code of conduct imposed by the Company/ Group.Ensure that all staff in the department continues to be equipped and developed with the necessary knowledge, skills and tools to achieve the required level of competency to facilitate them to perform their roles and responsibilities effectively, efficiently and accurately.Assist in building a performance-driven organization by constantly reviewing the dept s and individual performance against set objectives and providing the appropriate support, motivation and guidance to staff to achieve these objectives.Support the roll-out of appropriate quality management systems in the department to measure the qualitative performance of the department/individuals, facilitate improvement initiatives and help cultivate a Service Excellence culture among the team members.Establish and maintain close working relationship with appropriate persons in the Spoke countries, Group offices and within the Company itself to facilitate an open and direct communication of issues, needs, queries, etc. such that these may be responded to in an efficient, prompt and professional manner.Manage the cost budget allocated to the dept in a prudent manner to facilitate the achievement of its objectives by ensuring optimum utilization of available resources, implementation of creative cost-reduction solutions and minimizing wastage.Responsible for managing the recovery of the Business unit, should a disruption takes place (assist main DCC).Responsible for any Money Laundering & Suspicious Transactions in respect of Outward & Inward Payments, that covers Telegraphic Transfers and Rentas. Responsibilities also include the reporting of any suspicious transactions to COO SSC / MLPO and CPC.Ensure compliance with the Groups standards and regulatory requirements pertaining to Money Laundering and KYC.Participate in and/or support the Banks effort in combating money-laundering activities.Exercise due care and diligence on matters related to Money Laundering and KYC in the day to day operations, which include account opening and reviews, transaction monitoring, reporting suspicions, customer communication, implementing new requirements, updating and revising operating procedures, acquire relevant knowledge and training, provide support to superior and subordinates.Ensure due care and diligence is exercised by individual and team members on day to day operational matters relating to Money Laundering and KYC, acquiring relevant knowledge and training; thus, providing support to superiors and subordinates.Conforming and adhering to the Team s risk profile, by following the guidelines / policies / procedures stipulated for Operation Losses, Escalation Procedures, CMS Policies, and reconciliation of outstanding items.Act as backup for UORM in his/her absence covering all Risk activitiesAssist UORM to ensure RP s (Responsible Persons) are trained on risk management process and toolsWork with UORM to identify significant control gaps and build effective/implement action plans as appropriateWork with UORM to ensure operational risks, KCSA s and KRI s cover the key risks within Business Unit,
Keyskills :
risk it sales kyc anagementaccounting sapfi-financialaccounting