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Senior Officer

4.00 to 5.00 Years   Chennai   19 Feb, 2020
Standard Chartered Bank Ltd
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

The Role ResponsibilitiesDomain Capabilities:Product / Domain Knowledge :

  • Possesses in-depth understanding (end to end) on the product / process.
  • Able to perform rule based technical work involving acceptable deviations and exceptions.
  • Able to identify, understand and articulate the requirements of the products from customer point of view & how it will benefit them.
  • To ensure that all transactions related to Account Maintenance are processed / checked in a timely and efficient manner.
  • Proficiency in the following:
eBBS - Liability Product Knowledge CDD/KYC - Basic Knowledge FATCA - Basic Knowledge CCMS - Credit Card Basic Knowledge RLS - Loans Basic Knowledge
  • Should have the sound knowledge on process.
  • Should have end to end process clarity as well as the product handled.
  • Should have the better clarity on the tecnical aspects of the ebbs fields and the raport with the technology team to fix any technical issues arised while processing the request.
  • Should have the knowledge on the customer expectaion on the each requests received and processed.
Process Management
  • Able to identify opportunities to automate repetitive logic based manual activities.
  • Perform independent activities concurrently.
  • Give inputs from ground level after understanding the big picture.
  • Supports and involves in change management plans in achieving mutual objectives to manage change.
  • Open to suggestions and experimentation.
  • To have a sense of urgency in meeting deliverables in TAT and Accuracy.
  • To adhere to all the organization s risk policies at all times.
  • Create enough backups for your respective processes.
  • To report system/applications issues on time.
  • Should be able identify the activity or area for automation in the process handled in the team.
  • Should have the sound process knowledge and able to give any process related inputs in detail.
  • As and when there are change initiatives driven by Country / Regulatory Authorities, should be able to plan the activities very well and deliver the required output with the least business interruption.
  • Should be able to interpret the process needs and activity handled; also should come-up with suggestions towards process improvement and effective implemenation.
  • Should have end to end process knowledge and complete understaning of the SLA with stake holders for both TAT and accuracy level.
Capacity Planning
  • Possess ability to understand the work plans and organizes their own work effectively.
  • Able to identify sudden changes at a transactional level.
  • Raises issues when they see the task is at risk.
  • Completes work as assigned People and talent.
Operational risk Management
  • Understands what the various risks are at transaction level and some of the mandatory actions that need to be performed.
  • Escalates issues to senior management within parameters of role
  • Describes the fundamentals of operations risk
  • Awareness on transactional level fraud
Behavioural Capabilities:Precision Accuracy
  • Performs tasks accurately and thoroughly; double-checks the accuracy of the process
  • Handle all transactions as per the laid down policies and procedures.
  • Able to understand what quality work is and should strive to contribute towards it.
Our Ideal Candidate2 years of relevant work experience with the below skill sets
  • Basic Banking knowledge
  • Bachelors degree in any vertical
  • Typing
  • Reading Comprehension
  • Logical Reasoning
,

Keyskills :
banking sales customerservice accounts rootcause musicmaking operationalrisk changemanagement seniormanagement changeinitiatives processimprovement accountmaintenance tatementsofworksow

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