Senior Officer

Job Description

The Role ResponsibilitiesDomain CapabilitiesProduct / Domain Knowledge

• Possesses in-depth understanding (end to end) on the product / process
• To know the end to end features of Cards product
• To be abreast of the changes advised by Country so that this is applied to the current process followed
• To be able to relate to the TP enhancements done to CCMS and Cards 400 with reference to the current process followed
• To be able to suggest any enhancements to be done to the sub systems so that the work around or hands off is reduced
• Able to perform rule based technical work involving acceptable deviations and exceptions
• If the instructions provided by the Country involves decision making like checking the account for levy of late charges prior to effecting reversals etc, this is to be effectively carried out
• Ability to understand the rejects done by TP systems like CCMS and Cards 400 and investigate the reasons for such rejects
• If the files are uploaded with a time lag , ability to understand the impact of such time lags and plan the next course of action accordingly
• Able to identify, understand and articulate the requirements of the products from customer point of view & how it will benefit them
• To keep in mind the customers expectations with reference to conversion of transactions to EMI

Process Management

• Able to identify opportunities to automate repetitive logic based manual activities.
• To review the processes which involve routine processing with a specific set of inputs and suggest methods of automation in the TP system
• Any non value added activities or duplicate checking activities either manual or on system is to be identified and highlighted to bring in process efficiency
• Perform independent activities concurrently
• To be able to check the financial transactions independently without referring to the logics applied by the maker
• Exception based checking is to be done to ensure that the errors done by the makers are highlighted promptly
• Give inputs from ground level after understanding the big picture
• To have end to end understanding of the process so that automation opportunities in the TP systems can be provided
• To be able to identify activities which are duplicated either in the total Credit Card operations cycle or with reference to the checking activity and suggest methods of decreasing TAT
• Supports and involves in change management plans in achieving mutual objectives to manage change.
• As and when there are change initiatives driven by Country / Regulatory Authorities, should be able to plan the activities very well and deliver the required output with the least business interruption
• Open to suggestions and experimentation
• Any suggestions by the makers should be analysed effectively for opportunities of automation
• To be willing to experiment by capitalising on the UAT environments available for various projects to check the process improvements by change of parameter settings in CCMS / Cards 400
• To be willing to experiment effectively which would bring in reduction of TAT for customer, process efficiency, cost saving or increase in revenue without any disruption to BAU activities
• To have a sense of urgency in meeting deliverables in TAT and Accuracy
• To always have customer requirements in mind while executing Credit card transactions
• To appreciate the requirement of delvering accurate output every time
• To perform all the credit card transactions right the first time

Capacity Planning

• Possess ability to understand the work plans and organizes their own work effectively
• Able to identify sudden changes at a transactional level
• Raises issues when they see the task is at risk
• Completes work as assigned

Our Ideal Candidate

• Qualifications - B.Com, BBA, BBM, BA Economics
• Experience less than 2 years
• Telecom Operator
• Data Entry Operator
• Contact Center
• Typing Skills
• Reading and comprehension

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Keyskills :
workeffectively operationalrisk customerservice seniormanagement accounts banking costsaving rootcause changemanagement sales creditcardoperations musicmaking tatementsofworksow