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Senior Officer Client Lifecycle Management

3.00 to 5.00 Years   Chennai   12 Sep, 2019
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaOperations Management / Process AnalysisSales / BD
EmploymentTypeFull-time

Job Description

About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.To us, good performance is about much more than turning a profit. Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.Job Purpose

  • To maintain high quality Client Static Data in SCI and TP systems.
  • To manage the relationship between CPC and the business units as well as between other team members.
  • Ensure that the SLA is met.
  • Maximizing the productivity of the team
  • Compliance with all relevant Group Policies related to CLM / CDD as applicable
  • Compliance with Group Operational Risk procedures
  • To ensure error free work with no operating losses
  • Assist in coordinating, facilitating and promoting understanding of operational risk and in implementation and management of OR within the Unit.
The Role Responsibilities
  • Accurate checking & verification of customer data (e.g., ISIC codes, CRG, Address, ARM codes, X-Reference etc) in SCI and TP systems.
  • Accurate checking & verification of limits loaded in SCI
  • Ensure that all TP ID s are cross referred in SCI system based on L1/L2/L3 matrix.
  • Ensure CDD Guidelines are adhered at all times.
  • Ensure pre-processing activities are carried out as per the laid down guidelines.
  • Accurate preparation & timely submission of data for MIS purposes.
  • To actively participate in BCP / DR and any other UAT.
  • Ensure proper updating on completion status of daily instructions and submission of EOD to CPC.
  • Adhering to laid down Operating Procedures and Group Risk Policies at all times.
  • Ensure that productivity MIS is updated accurately and immediately after the completion of processing the respective transaction.
  • Ensure that Key Control Standards are adhered to.
  • Ensure the smooth running of CLM at all times by effective supervision.
  • Accurate updating of control sheets and ensuring EOD controls are in place.
  • Ensure staff performance is monitored on a continuous basis and feedback provided at regular intervals.
  • Ensure that knowledge on systems and procedures is updated by keeping track of periodical circulars and other instructions issued.
  • Ensure timely escalation to Senior Management of any exception noticed related to work and environment.
  • To report unit s OR issues and losses to UORM
  • To assist UORM in developing and updating of procedures, controls and monitoring plans for Operational Risk Management
  • To identify and report all exceptions on non compliance with standard controls
  • To identify and report all weaknesses inherent in the standard controls
  • Upholding the Values of the Group and Company at all times
  • Ensure proper training is given to team members whenever required.
  • Ensure backup staff is identified and trained
  • Participate & encourage participation in departmental quizzes, and Group / Company- wide CSR Initiatives.
  • Ensure strict compliance to Group Code of Conduct at all times.
  • Ensure proper maintenance of work stations and the work environment.
  • Ensure adherence of clean desk policy of Scope.
  • Ensure timely completion of all e-learning courses.
Apply now to join the Bank for those with big career ambitions.,

Keyskills :
banking sales customerservice mis accounts codeofconduct staticdata customerdata businessunits operationalrisk management eni

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