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Senior Officer, Custom Support - NRFSI

8.00 to 10.00 Years   Chennai   05 Apr, 2021
Nissan Motor Corporation
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryManufacturing
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Job Summary : Handling customer support function and operations of NRFSI and ensuring handling of queries, complaints & escalations, managing Customer support emails for all portfolios of finance.NOC Processing, Refund processing, managing internal stake holders would be a key priority.Qualification: Any graduate.Experience : 08 to 10 years with multi linguistic skills preferredJob DescriptionHandling Call Centre :

  • Handling outsourced call centre setup
  • Monitor &Training of call centre agents on closure requests
  • Tracking service level, providing feedback to agents
  • Managing calling campaigns.
Managing Customer Support e-mails :
  • HandlingC-Support e-mails of all three-finance portfolio
  • Managing teams to ensure timely response given to all customer e-mail queries
Resolving customer complaints and escalations :
  • HandlingNodal / GRO complaints and escalations
  • Irate customers, call-back for specific requests which is been escalated
CustomerContact :
  • Track teams on timelyForeclosure &Payment Update
  • BRS recon for foreclosure & NOC Issuance
  • Clarification to customers on requests
Dealer Liaison :
  • Managingrequests from dealership for closure
  • Handling queries regarding cancellationby dealers
Chennai India,

Keyskills :
bankingsalescustomer servicemisaccountsservice levelcustomer supportcustomer complaintsnocemailclosureoperationsACDWorkforce ManagementCTICall Center DevelopmentIEXIVRAvaya Productscall center

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