Senior Officer, PVB Hub

Job Description

Responsibilities :Assist the Vice President / Associate Vice President / Senior Manager / Manager / Associate Manager in consistent delivery of high quality services to customers through meeting or exceeding customer expectation guided by the Service Level Agreement, efficiency / accuracy standards and good business processes / judgments.Primarily process within the TAT agreed with CPC in the SLA and also other functions as requested by the ManagerAssist the Manager in managing the cost budget allocated to the team by ensuring optimum utilization of available resources, implementation of creative cost-reduction solutions and minimizing wastage.Assist in managing the operational risk of the team to avoid operational / reputational losses and ensure awareness and full compliance of all laid down rules, regulations, policies, guidelines, procedures, practices and code of conduct imposed by the Company / Group.Support the roll-out of appropriate quality management systems in the team to measure the qualitative performance of the team / individuals, facilitate improvement initiatives and help cultivate a Service Excellence culture among the team members.Verify transactions processed by Officer and authorize those that fall within own-delegated release authority.Checking of and/or approving customer instructions.Assist the line manager in overseeing the daily operations of the team and contribute towards meeting the team s objectives.Ensure that the set productivity targets (efficiency, accuracy, etc.) and processing turnaround standards are achieved (within own area of responsibility).Contribute to the development of Officer and Senior Officer by guiding, coaching, motivating, supporting and assisting selected number of Officer and Senior officer.Be guided accordingly and aware of the roles and responsibilities for money laundering prevention as stipulated in the Money Laundering Prevention (MLP) Group Policy, Money Laundering & Suspicious Transaction Guidelines for Cash & Channel Management, Suspicious Money Laundering Transaction Reporting Procedures and / or Monitoring Checklist, and Escalation Procedure for Suspicious Money Laundering Transactions.Ensure due care and diligence is exercised on day to day operational matters relating to Money Laundering, check for Sanctioned countries and SR7, acquiring relevant knowledge and training thus, providing support to superiors and subordinates.Conforming and adhering to the Team s risk profile, by following the guidelines / policies / procedures stipulated for Operation Losses, Escalation Procedures, CMS Policies, and reconciliation of outstanding items, scanning and end-of-day reports.Comply with exceptions for Callback, Signature Verification and all PvB Operations in which respective role needs to be performed independently.Any ad-hoc roles changes will require Head of Department or Manager s approval before assuming new role temporarily or permanently in line with segregation of duties.Upholding the Values of the Group and Company at all timesAssist Vice President / Associate Vice President / Senior Manager/ Manager/ Associate Manager in preparation of KCS / KCSA / KPI as per GOR Policy by providing necessary input thereby ensuring it is completed and submitted in time. All deviations / exceptions known are to be highlighted to the Vice President / Associate Vice President / Senior Manager/ Manager/ Associate Manager.Participate in SLA review / DOI along with the Manager by giving inputs on process / timeliness / volumes etc thereby ensuring completion within the agreed time frame.Operations loss to be minimized and brought down to Zero .To initiate and successfully follow up quality projects and productivity / workflow improvement reviewsTo help in the functioning of the other teams as and when requested by immediate Supervisor / Head, PvB Hub.,

Keyskills :
banking sales customerservice mis accounts codeofconduct grouppolicy servicelevel operationalrisk dailyoperations specialprojects channelmanagement qualitymanagement ualitymanagementsystems