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Senior Process Associate

1.00 to 10.00 Years   Chennai   31 Aug, 2026
HCL Technologies Ltd
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryBFSI
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    HCLTech is hiring for International contact Center - Senior Process Associate on 28th and 29th Aug,2026 (Inbound calls)Walk-in Drive Details:Date: 28th and 29th Aug,2026 - Friday and SaturdayLocation: HCL Tech, Tower 4 Ground floorElcot Sez, Sholinganallur, Chennai 600119Time: 10AM - 3PMHR Contact Name: JudithPlease carry anyone Government ID proof.Job Description International contact Center (Voice Process - Inbound calls)Location:Chennai, IndiaBusiness Unit:Retail Banking Mortgages & Consumer LendingReporting To:Team Leader / Operations Manager
    • Work Location: Sholinganallur
    • Designation: Associate/ Analyst
    • Process: Inbound Call
    • Experience:1-3 years in International Voice Process
    • Education Eligibility: 12th Pass / Any Graduate / Postgraduate
    Key Responsibilities:
    • Respond to client queries via voice & written communication, ensuring accurate and timely resolutions
    • Handle inquiries related to products, services, data, and client accounts
    • Manage multiple client queries efficiently using workflow tools
    • Maintain accurate records of customer interactions in internal systems
    • Collaborate with internal teams to resolve client issues effectively
    • Ensure client satisfaction with service excellence and a customer-first approach
    RegardsJudith

Keyskills :
communication skillsinbound callscontact centerenglishcustomercustomer service representativesservicevoiceinbound

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