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| Job Location | Chennai |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Education / Training |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Key Roles & Responsibilities1. Application Infrastructure management.2. Identify system Gaps. Prepare & execute the service Improvement plans.3. To resolve complex (L2 / L3) incidents & manage security incidents.4. Perform monthly trending on the root cause of tickets and provide sound resolutions to eliminate repeat problem tickets.5. Regularly review the nature of L2 problem tickets with a view to migrate the handling of these tickets to L1 support.6. Consistently to provide training and coaching to up-skill the staffs on product and technical knowledge to handle problem tickets of a more complex nature.7. Effective engagement with business & technology stakeholders for any critical issues.8. Ensure RCAs are performed for high severity issues.9. Provide timely workaround solutions for failing issue pattern which requires source code fix.Qualifications & Skills 1. At least 2-3 years of experience in production support & development environment2. Good analytical and problem-solving skills3. Able to interact and communicate well with users & business and tech. Support managers / heads.4. Have technical knowledge and hands on experience on JAVA, EJB, J2EE, IBM DB2, UNIX, Remedy5. Good Stakeholder management skills.6. Should be willing to work in shiftsPrimaryJAVA, EJB, J2EE, IBM DB2, UNIX [Linux OS], RemedyApply now to join the Bank for those with big career ambitions.,
Keyskills :
unixsqlchangemanagementincidentmanagementslaibmdb2rootcauseproblemsolvingserviceimprovementstakeholdermanagementapplicationinfrastructureroductionsupp