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Senior Support Engineer

3.00 to 5.00 Years   Chennai   12 Jan, 2021
Nokia Solutions and Networks India Pvt Ltd
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryTelecom / ISP
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things.Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.General Purpose: Plans and performs technical activities to service the customer and brings expertise to customer site on need basis.Main Responsibility Area:Plans and executes technical tasks requiring specialist skills in own professional area. Works independently with the responsibility for solving customer request cases and reporting according to processes. Identifies and solves technical problems. Shares knowledge in own professional area. May support areas by participating in emergency and 24/7 duty.

  • Plans, designs, test, execute, analyses, and reports on process improvements to gain fastest troubleshooting.
  • Reviews network problems and ensures all learning s are shared with appropriate stakeholders.
    • Develops scripts/macros to perform health checks to speed up troubleshooting efforts.
    • Perform lab testing to ensure major SW releases challenges and best practices are included in Troubleshooting Guides, working alongside GCD and R&D.
    • Reviews recently published Technical Notes and Change Notes to ensure fastest problem solving when encountering known problems.
    • Launch, trials and pilot projects support and SW upgrades
Additional Requirements:
    • Engineer graduated in Telecommunications, IT or Electronic Engineering.
    • Fluent spoken and written English.
    • Strong experience and understanding of Mobile Networks (GMS, UMTS, LTE) and IP Networks
    • Experience with Implementation, Integration, Acceptance Tests, O&M and/or Care for Telecommunication Products.
    • Competences/Expertise in GSM/UMTS/LTE system validation (end-to-end performance, KPI handling, mobile devices).
    • Solid experience with Protocol Analyzer Tools (Wireshark, Tektronics etc.) and internal message flow protocols.
    • Preferred experience with Nokia Core products and CloudBand / VMWare.Candidate must have worked as Engineer for respective technology, also if worked on integration interfaces then will be an added advantage.
Candidates should possess following personal attributes:
    • Good team player
    • Ability to work under pressure
    • Willingness to continuous learning
    • Ability to work independently
    • 24x7 availability in case needed
,

Keyskills :
active directorynetworkingtechnical supporttroubleshootingcomputer hardwarelab testingpilot projectsproblem solvingservice providersprotocol analyzeraustralian equitieskpiumts

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