Senior Technical Associate Instrumentations & Analytics

Job Description

Responsible for project management of complex implementation and delivery projects through their lifecycle. Lead, schedule and monitor program management activities for all customer deliveries. Interact with relevant cross-functional teams and customer for respective dependencies baked into project plans and program manage with customers, until commissioning of orders. Develop program / project goals that support business objectives as well as executing to plan to meet these goals. Define timelines and scope of project. Execute projects on a cross functional and regional basis within the allocated costs, defined scope and timelines. Identify and liaise with the key stakeholders involved in the project. Monitor critical milestones of project outcomes and Customer requested timelines. Drive compliance to the change control process. Conduct periodic updates and reviews to ensure project stays on track and delays are managed to ensure appropriate jeopardy and risk management. Drive mitigation of delivery issues and timelines through effective escalation management with senior management where necessary. Ensures project documents are complete, current, and stored appropriately. Plan outages for customers; identify opportunities for improving operational efficiency. Manages the level of revenue / risks associated with complex deliveries. Interact with back-end teams to understand issues raised around customer dependency clearances. Drive clearance of dependencies through discussions with customers and/or stakeholders. Review progress and margins of projects on a periodic basis and ensure faster revenue realization through appropriate prioritization of orders. Conduct periodic meetings with customers/stakeholders/vendors to discuss issues and related action items. Identify areas of improvement and drive specific initiatives to address issues raised by customers around order delivery. Identify and implement continuous process improvements to Q2C cycle time.Level DescriptorInteract with customers in case of customer escalations. Conduct meetings with cross-functional teams to discuss recurring project issues. Provide support to team lead around implementation of project milestones. Flag opportunities/need for process improvement for quicker delivery to team lead. May be an individual contributor or may lead a team through application of deep knowledge of one job area or broad knowledge of several job areas within Program Management. Operational role, responsible for setting objectives and delivering results that have a significant impact within the context of a wider operational area. Identifies problems and updates or modifies working methods in own role without the benefit of defined procedures. May Provide first level of supervisory management to a work team that includes professional roles. May also supervise technical and administrative staff. Self-sufficient, capable of identifying key issues and priorities and focusing on these to deliver required results with minimal direction and supervision. Work-group/team focus. Education: BE (MBA) Diploma - BE Equivalent Experience: 4-8 yearsPurpose - Broad objective of the roleOperating Network - Key ExternalOperating Network - Key InternalSize and Scope of Role - FinancialSize and Scope of Role - No. of direct reportsSize and Scope of Role - Total team sizeSize and Scope of Role - Other size parametersMinimum qualification & experienceOther knowledge/skillsKey ResponsibilitiesJob Description For GSMC L2 profile: Knowledge of working on NMS tools Like CA Unified Infrastructure Management(Nimsoft, UIM), Nagios, Cacti and Opensource Monitoring toolGood knowledge of Network protocols like SNMP, TCP/IP,UDPGood knowledge of Operating systems like Windows and UnixScripting knowledge on Lua and PERL preferredAdditional Knowledge on devops tools preferred(Jenkins)Fair understanding of scripting (PowerShell, shell and CMD scripts)Fair understanding of Database systems MS SQL and MySQL in particularAbility to comprehend and troubleshoot a problem for monitoringWork with Vendor for escalationsKnowledge of ITILReady to take new challengesTechnical CompetenciesKnowledge / SkillsCommunication Skills,

Keyskills :
javasqlenvironmentdocumentationenvironmentalimpactassessmentmssqlopensourceprojectplanschangecontroldatabasesystemsmanagementoperatingsystemsprojectmanagementprogrammanagementetwkingseni