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Service Administrator and Support Engineer (Chennai)

1.00 to 10.00 Years   Chennai   17 Jul, 2026
Atyeti
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT Services & Consulting
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    Duties:You will be a core member of McKinseys team responsible for: - Providing 24*5 user and technical support for critical applications developed primarily on ServiceNow platform- Manage support queue, directly interact with users in understanding the issue, provide resolution or escalate with necessary team(s)- Technical support - Troubleshooting, work with users to reproduce the issue, share investigation report with Development team and support the investigation & resolution of issue- Handle major incidents that impacts business operations - Coordinate with business to understand & assess the impact, provide workaround/mitigation, communication to users & business stakeholders with respect to the situation- Collaborate with Technology (ServiceNow) and Infrastructure support teams to troubleshoot and solve issues- Help with automating the repeated tasks- Take up some light development work- Coordinate ServiceNow related release activitiesWill be required to work 2 days from office either in Gurugram or Chennai.Skills:- Strong Knowledge of ServiceNow Platform- Work experience of 4 years in technical support (L2 level)- Experience, supporting web applications on non ServiceNow platforms as well- Valuable in customer engagement skill - Empathetic, clear in communication and patience to listen- Strong problem solving capability and technical analysis- Keen in understanding the Business process- Expert in identifying the automation opportunities and automates repeated tasks quickly- Experience on NowAssist to create/enable NASKEducation: Bachelors degree in quantitative field like Computer Science, Engineering, Statistics, Mathematics or related field required. Advanced degree is a strong plus Duties:You will be a core member of McKinseys team responsible for: - Providing 24*5 user and technical support for critical applications developed primarily on ServiceNow platform- Manage support queue, directly interact with users in understanding the issue, provide resolution or escalate with necessary team(s)- Technical support - Troubleshooting, work with users to reproduce the issue, share investigation report with Development team and support the investigation & resolution of issue- Handle major incidents that impacts business operations - Coordinate with business to understand & assess the impact, provide workaround/mitigation, communication to users & business stakeholders with respect to the situation- Collaborate with Technology (ServiceNow) and Infrastructure support teams to troubleshoot and solve issues- Help with automating the repeated tasks- Take up some light development work- Coordinate ServiceNow related release activitiesWill be required to work 2 days from office either in Gurugram or Chennai.Skills:- Strong Knowledge of ServiceNow Platform- Work experience of 4 years in technical support (L2 level)- Experience, supporting web applications on non ServiceNow platforms as well- Valuable in customer engagement skill - Empathetic, clear in communication and patience to listen- Strong problem solving capability and technical analysis- Keen in understanding the Business process- Expert in identifying the automation opportunities and automates repeated tasks quickly- Experience on NowAssist to create/enable NASKEducation: Bachelors degree in quantitative field like Computer Science, Engineering, Statistics, Mathematics or related field required. Advanced degree is a strong plus

Keyskills :
Technical SupportWeb ApplicationsCustomer EngagementProblem SolvingAutomationServiceNow PlatformBusiness Process Understanding

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