Shift Lead - Fttx/GPON Troubleshooting

3.00 to 4.00 Years Chennai,India 02 Jul, 2023

Roles and Responsibilities

L2 level troubleshooting of Access incidents and assess resolver groups
Day to day shift planning for 24X7 hours supports
Distribution of tickets based on availability and expertise
Manage seasonal/incidental spikes by allocating resources dynamically
Leave planning and floor management
Priority tcket management and war-room facilitation
Provide technology expertise for complex tickets - Troubleshooting, resolution, work around etc.
Participate in Major Incident Reviews, Failed Change Reviews, Post Incident Reviews.

Skill Level

Hands on experienc of complex FTTx and HFC access network issues.
Hands on experience in Nokia DSLAMs, Nokia and Commscope cabinets, Nokia OLTs, Nokia NTDs, passive fibre and copper networks, Cisco, Nokia 7x50
Experience of handling multi-vendor access network.
Should have atleat 3-4 years working experience in bradband NOC
Strong knowledge of FM/PM, Logical Inventory (SNIM), Physical inventory (SpatialNet), Netcool, Remedy, E6000 (CMTS), Xpetrak, NxT, Tableau, Comptel tools. tools.
Network analytics and troubleshooting of network issues
HFC experience (CMTS:E6000, Nodes: OM4100, Amplifiers: FM321, FM601, NTD: CM820, CM8200
Sound knowledge of HFC network components like CMTS, Nodes, Amplifiers, NTD, Taps, Splitters, LPI, LPS, Power Block, Coupler etc.).

Keyskills :
TableauNetcoolCisconetwork analyticsSpatialNetCouplerhfcLPIHFC network componentsNokia DSLAMsCM8200lpsFttxNTD: CM820Amplifiers: FM321Commscope cabinetsNokia OLTquot;sCMTS:E6000Power BlockSNIMNokia 7x50NxTRemedyFM601Nokia NTDquot;

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