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Job Location | Chennai |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | IT - Software |
Functional Area | Sales / BD |
EmploymentType | Full-time |
Scope Dimension of Job : Scope: The Product consultant is primarily responsible for working directly with customers to provide technical expertise for software configuration, implementation, training the users, upgrade, and support services for GoFrugal Products/Solutions. Dimension: GoFrugal Products/Solutions can be installed and implemented within short duration time(Ideal time of implementation takes Minimum 4 Hours to Maximum 12 Hours). Market is your office. So, the role involves extensive travel across the assigned regions, with occasional overnight stays around the region. Essential Duties/Major Accountabilities: Detailed product delivery planning and control of implementation of software including: Developing and maintaining a detailed product delivery plan including training, delivery and software deployment. Recording and managing product issues during implementation and communicate to the concern immediately Resolving cross functional issues and escalating issues where necessary Liaising with customer, GoFrugal Teams (Developers and Support) in timely manner and wherever necessary in close coordination with sales team Continuous Improvement - Participate in process improvement initiatives to improve our efficiency and ability to serve our customers Help in revenue generating by promoting additional services to the customers and collecting customer references for sales team Help Sales in showcasing quality product demo to prospects to win deals in quicker time. Minimum Required Knowledge, Skills, and Abilities Any Bachelors degree 2+ year customer implementation, delivery training experience, preferably in Retail Software Solutions, Cloud-Based/SaaS solutions, or other similar environments. Ability to use initiative and to work independently with a minimum amount of supervision Proactive thinking with a can do attitude Win 5 star rating from customer everytime you provide your service Have an I-Care attitude to solve retailers problems ,
Keyskills :
sales accounts clearing automation bar rocessimprovementinitiatives processimprovement continuousimprovement supportservices revenuegeneration businessanalysis softwaresolutions retailsoftware