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| Job Location | Chennai |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Banking / Financial Services |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
The Solution Architect will focus primarily on providing expert technical after - installation support to clients, as well as troubleshoot complex software application issues quickly and more efficiently. Duties involve responding to customers promptly and professionally, accurately documenting problems and resolutions, and collaborating with clients and internal employees to solve complex technical problems. The job requires excellent technical and soft skills. We are looking for someone who has excellent Analytical & problem solving skills and enjoys working in a challenging and fast - paced environment to support our continued success and growthEssential Duties Work directly with clients to provide rapid and accurate analysis/ solution for the production issues (including solution tracking) ; Provide support via tickets, chat, and phone to Zuora customers. Answer customer questions, file bugs, and reproduce, troubleshoot, resolve, and escalate issues as necessary. Own and drive customer issues from start to finish. Become an expert on a given product domain from both a business and technical standpoint. Actively participate in our online Zuora Community, learning about customer pain points, answering customer questions, and posting solution articles in your domain of expertise. Handle urgent escalation issues, ensuring we accurately prioritize based on severity and customer impact. Minimum Requirements : B. E/ B - Tech/ ME/ MSC in Computer Science, Engineering, or related. We will also consider other significant technical experience. Minimum of 4 to 6 years application support experience. Experience with at least one of the following technologies that support SaaS applications: XML, REST API, SOAP API, SQL, web services, HTML, Java, or JavaScript. Working experience in the order - to - cash, GL module. Good Knowledge in the SQL, PL/ SQL skills required Strong communication skills, including the ability to adjust to the technical level of the audience and explain complex ideas clearly and concisely. Ability to work with a global team and build strong cross - functional relationships. Positive attitude and the ability to overcome adversity; ability to stay calm under pressure. Strong desire and ability to continually learn new skills, processes, technologies, and product knowledge. Communicates a sense of urgency and a commitment to delivering on time with quality Work well under pressure & within short timelines Skills and Experience Bachelor s Degree in Computer Science, Engineering, or equivalent experience; A minimum of 4 to 6 - year software / ERP related experience; Knowledge in the accounting concepts and Revenue Recognition; Excellent verbal and written communication skills; ERP experience in Oracle EBS (Financials) / NetSuite; Good Knowledge in the SQL, PL/ SQL skills required; Working business knowledge of US GAAP and revenue accounting a plus; Ability to work efficiently in a time critical environment and fast paced environment; Problem - solving capabilities as well as excellent customer service skills; Ability to take ownership of and follow through on client issues until resolution. Ability to effectively communicate and coordinate with peers and senior management when required; Strong organizational skills, attention to detail and technical judgment;,
Keyskills :
delivery java sales environment eliveringontime computerscience customerrelations revenueaccounting seniormanagement webservices workinge problemsolving usgaap strongcommunicationskills customerservice