Specialist, Collections

Job Description

* Job Purpose (In a brief, specific one or two-sentence statement, answer the questions: Why does this position exist and What is it expected to accomplish )
1. To maintain the bucket balances and reduce NPA on the bank s book
2. Ensuring that effective tools are applied to recovery losses
3. Ensuring all the data requirements are managed well for any inputs needed for analytics , legal inputs, etc.
Key Accountabilities (List the expected end results or KPIs that the job holder is expected to achieve for this job. ) 1) Work with Debt Collection Agencies & Branches to deliver on Target performance in Pre-charge off as well as Post-Charge off buckets2) Track Debt Collection Agencies (DCA) performance on a daily & monthly basis against MTD target v/s achievement & issuing performance letters monthly3) Reconciliation of payments collected along with receipts on a daily basis, to check for any fraud/siphoning of funds by DCA staff4) Perform Audit on DCA by conducting site-visits on a semi-annual basis; Perform Annual review on the Agencies i.e. Financial & reputations; information security & control; on-site review results, service level & yearly performance.5) Execution of legal remedies like sec.138, SARFAESI Act, DRT & Civil Suits proceedings6) Visiting Branches, Customers & DCA s for to drive collections & ensure assigned targets are achieved.7) Follow-up with customers of retail products to walk into the branches and make payments toward their overdues.8) Managing collection activities for entire Tamilnadu/ Kerala through team and collection agencies. Job Duties & responsibilities (List the principal duties. Use concise statements that provide a clear understanding of the level of responsibility, complexity, creativity and analysis performed in this position.) 1. Manage collection activities of entire Tamilnadu/Kerala through team and collection agencies.2. Ensure the DCA complies with Bank s Outsourcing requirement3. Review & investigates customer complaints on DCA4. Review customer s settlement proposal when raised by the DCA5. Perform Controlled Self-Assessment on the DCA on a month on month basis6. Capacity planning for DCA s from time to time7. Check on timely account allocation to the DCA8. Tracking of daily Tele-caller & Field collector productivity by maximizing payment recoveries from Delinquent accounts9. Sample Call monitoring of calls made by Tele-callers & give feedback to DCA staff on further improvement. Knowledge of managing dialers in the past would be an added advantage 10. Checking of Invoices raised by DCA and tracking for timely payment to DCA s11. Any other responsibility assigned to him/her from time to time by the Supervisor 12. Execution of legal remedies like sec.138, SARFAESI Act etc on defaulting customers for recovery of outstanding. Additional Responsibilities: Working on implementation of Collection Management system for India Consumer businessUAT Testing of various modules of Collection Management system(CMS)Testing of mobility solution & Agency Management module as part of the CMS implementationLiasoning with local & regional technology team for timely delivery of various Collection system moduleActing as a back-up to system administrator for CMSPreparing training document for Collection Management system Required Experience At least 12 years of experience in Retail Collection(Mortgages, Unsecured Loans, Credit Cards, Small Business Loans) Education / Preferred Qualifications Graduate/Post Graduate along with sound domain knowledge in Retail Collections Core Competencies 1) Good analytical skills2) Good presentation & negotiation skills3) Good interpersonal skills4) Good knowledge of the industry5) Ability to manage a Team6) Acumen to manage Collection agencies7) Understanding and experience in legal actions like, Sarfaesi, Sec-138, DRT Proceedings and Civil Suits. Technical Competencies 1) Sound knowledge of policies / lending frameworks followed for retail products2) Good knowledge of Collection tools & techniques3) Sound understanding of regulatory guidelines on Collections issued by RBI and regulations that impact retail businesses in general.4) Knowledge of various Asset products and risks associated with them5) Knowledge of processes related to Sarfaesi, Sec-138, DRT Proceedings and Civil Suits. ,

Keyskills :
unsecured loansservice leveldebt collectioncall monitoring