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Specialist, Tech Support

2.00 to 5.00 Years   Chennai   11 Nov, 2020
Standard Chartered Bank Ltd
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaCustomer Service (International),Technical Support / Helpdesk
EmploymentTypeFull-time

Job Description

About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.To us, good performance is about much more than turning a profit. Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.The Role Responsibilities

  • Understand SRE Model and Collectively Help to drive the SRE agenda of the Group
  • Analyse issues reported by users and provide solutions/clarification
  • Provide system improvement plans for repeated issues to improve application stability.
  • Perform production support activities by providing issue analysis and resolution within the specified SLA, depending on the severity of the issue.
  • Work with vendor and Fix product defects.
  • Manage the Remedy/Ticket and keep the latest information in the system
  • Provide support during S@R & Medium priority and during DR drill
  • To build relationship & network with stakeholders within & outside the immediate team
  • Ensure customer satisfaction through improved service and quality
  • Do testing and implementation for periodic BAU fix release
  • Good Knowledge on Devops, Python, and latest automation tools
  • Good Knowledge of AppDynamics, Grafana, Micro-Service and API
  • Hands on with Unix scripting, Java Script, SQL,PL/SQL
  • Knowledge on JAVA, ODI , EDQ is an added advantage
  • Knowledge on Oracle Mantas is an added advantage
  • Should be flexible in timing. 24/7 support in shifts (Night shift Mandatory)
Our Ideal Candidate
  • Development programming languages
  • Design
  • Operating systems
  • Unit Testing
  • Database (SQL & PLSQL)
  • Infrastructure
  • Software Config Management
  • Development toolkits
  • Scripting (Shell)
  • Support system interface
  • Support batch jobs
  • Process standards
  • Application knowledge
  • Systems documentation
  • Systems integration
Behavioural Skills
  • Analytical and problem solving
  • Communication
  • Teamwork
  • Coaching
  • Stakeholder Management
  • Planning and Organisation
  • Judgement and decision making
  • Group policies and processes
Apply now to join the Bank for those with big career ambitions.To view information on our benefits including our flexible working please visit our career pages . We welcome conversations on flexible working.,

Keyskills :
unix scriptingproduction supportsystem improvementcustomer satisfactionsqlodislajavaunixturnbrandvisitidealoraclepythondevopsvendormantasagendatesting

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