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Specialist, Technology Support - Retail Banking

3.00 to 5.00 Years   Chennai   12 Jan, 2021
Standard Chartered Bank Ltd
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryEducation / Training
Functional AreaFinance / Accounts / Tax
EmploymentTypeFull-time

Job Description

1. Incident Management:

  • Manage High Serv Incidents and participate recovery activities
  • Manage Customer impacted non high serv Incidents and recovery activities
  • Prepare Impact Analysis for all incidents
  • Define incident action items and followup for closure
  • Manage application availability with defined outage and ensure SLA compliance
  • Perform routine Application Health checks
2. Problem Management:
  • Root cause analysis for high impact incidents
  • Defining Preventive actions
  • Follow up on preventive action implementation and closure
3. Change Management:
  • Review all application changes and assess the impact
  • Review all infra changes and assess the impact
  • Review all interface changes
  • Implementation of changes in production
  • Verification of application health and availability
4. Continuity Management:
  • Document new operating procedures based on new configuration deployments
  • Review and correct the existing Disaster Recovery Plans
  • Review and correct the existing BCP plans
  • Execute DR plans and ensure RTO SLA achieved
  • Create Action Plans for the DR improvements and follow up for closure
5. System Maintenance & Stake holder management:
  • Execute Application Maintenance when needed
  • Periodic SLA review and identify system improvement plans
  • Prepare and amend application monitoring scripts
6. Capacity Management:
  • Review application and infra capacity
  • Expand adequate resources (SAN/LAN/PODS etc) as needed by the application basis the capacity outcome
7. Risk Management:
  • Identify the potential risks involved in above tasks
  • Register the risk and define mitigation plans
  • Follow up for Risk closure
Experience:Java, J2EE, Spring, Spring Boot, Hibernate, SQL, Oracle, DB2, MQ, Tomcat, Fuse, Struts, Control-M, JSP, LDAP, Linux, Cloud Delivery, Elastic Search, Kibana, Flunetd, JBOSS, Promethus, Web Security, CDN(content Delivery Network), ITRS, AppD, SysDig,

Keyskills :
environmental impact assessmentspring bootelastic searchimpact analysisdisaster recoverypreventive actionsystem maintenancesystem improvement

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