Spl'st, Tech Support

Job Description

Job Summary

• The ecommerce tooling team is a small team within the Production Support Organisation working alongside the Ecom Production Support Team. We work alongside the support teams maintaining the primary Foreign Exchange Trading systems of Standard Chartered Bank.
• As a member of the Tooling Team, youll be working with the team to create innovative ways to deliver new tooling in support of your colleagues in the production support teams. The primary aim of the team is make the support and maintenance of the application estate easier through automation and tooling

Responsibilities

• Defining the Operational Level Agreement between upstream and downstream systems on the feed files.
• Presenting Monthly KPI slide and other system stability reports with stats
• Addressing user queries on incorrect VaR and Sensies and data issues within SLA by applying the logical analysis.
• To maintain the stability of the Market and Credit Risk Platform BAU
• To ensure the Limits and Exposure Dashboards are available for daily BAU
• Providing technical support during User Acceptance Testing and post-production acceptance period after change deployment.
• Proactive monitoring in queue depth/ Services/real-time messages and other batch issues using the proactive alerts.
• Monitoring batch cycles for daily, weekly, monthly, quarterly, yearly jobs and report statistics to client and to provide immediate fixes to the production abends.
• Providing Root cause analysis for major incidents and issue bridge handling
• Alert optimization and alert reduction by optimizing the jobs timings and scripts in Control-M
• Change deployment, validating and providing application sign off post deployment
• Analysing & providing solution for critical issues by coordinating with Vendor team and Dev team.
• Change review and change management
• Weekly status, monthly status and quarterly status to senior management and stake holders for supported application, including risks, issues, and mitigations.
• Primary role player in Disaster Recovery exercises for Global wide application Data Center failovers.

Strategy

• Technology powers Standard Chartered Banks vision and strategic agenda through the provision of innovative and efficient technology solutions we will deliver greater value to our business stakeholders we will improve the skills and flexibility of our people and work more effectively with our internal and vendor service partners.

Business

• Financial Markets Production Management (FM) is the Run backbone of Financial Markets Technology. This includes supporting of front-to-back business applications used by Financial Markets Front, Middle and Back Office, as well as related functions such as Finance, Compliance. On top of that, FM Production Management is responsible for trading floor infrastructure, design and delivery of infrastructure demands from FM CIO, while maintaining Audit/Regulatory commitment at highest standard

Processes

• We are looking for a candidate for providing application support for the banks strategic ecommerce FX platform who can work with business and meet their (trading and sales) expectations. The candidate should have prior front office experience supporting similar applications and have strong technical and communication skills. The candidate should be adept in prioritizing and judging the nature of the issues and be able to context switch between issues and address and resolve them.

People & Talent

• Flexible attitude to working across teams, taking on new projects and getting involved in projects outside BAU is essential.

Risk Management

• The ability to interpret the Groups financial information, identify key issues based on this information and put in place appropriate controls and measures

Regulatory & Business Conduct

• Display exemplary conduct and live by the .
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• Revenue Apps Leads, Development and Infrastructure teams, FM Sales and Trading Desk, Client Services Team

Qualifications

• Grow Self - Applicable for all roles.

Role Specific Technical Competencies

• Shell Scripting
• Demonstrated competence/knowledge of Unix/Linux.
• Configuration management & deployment tooling (ideally Ansible)
• Docker
• RDMBS
• MYSQL
• ELK Stack
• Git/Bitbucket
• Python, Django, HTML5, CSS & JavaScript

About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 160 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we cant wait to see the talents you can bring us.Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
• Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role youve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website

Keyskills :
Configuration managementMYSQLCSSShell ScriptingUnix/LinuxElk StackDjangoJavascriptDockerAnsibleHtml5PythonGit/BitbucketRDMBS