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Sr Customer Service Executive - HFC/GPON Troubleshooting

4.00 to 7.00 Years   Chennai,India   02 Jul, 2023
Tata Communications Limited
Job LocationChennai,India
EducationNot Mentioned
SalaryNot Mentioned
IndustryTelecom / ISP
Functional AreaTelecom
EmploymentTypeFull-time

Job Description

  • Experience in designing and planning HFC and GPON networks with DOCSIS - minimum of 4to 7 years
  • Experience in international customer handling
  • Experience in using tools like Antec Gateways,D9640, D9630, Huawei ATMDSLAM UA5000, Huawei IP DSLAM,MD5500 Aggregator,PSAX 1250,Alcatel 7270,7470,7670
  • Troubleshooting of HFC / GPON networks
  • NOC management
  • Engineering capabilities for GPON and HFC.
Tools Exposure
  • Netmentor
  • U2000
  • Xming
  • Copernicus
  • Scamps
  • LATPing
  • Phasor
  • NSM
  • Temip
  • VMR
  • Map
  • i-Manager U2000
  • i-Manager N2510
  • MOS7100
  • BMC Remedy
  • iNDS.
  • blaster
  • netops.
Skills
  • Good communication skills (English Read, write and speak).
  • MS office skills - report preparation/automation.
Shifts
  • Willing to work in all time zones and shifts.
Certifications
  • GPON HFC would be a good go to have.
Mandatory Experience
  • 4 to 7years of experience in GPON / HFC network troubleshooting and deployment.
  • Experience in tools - Remedy, SNOW, LAW-X, NXT, XPT, Tableau, Netcool, Comptel.

Keyskills :
Ms OfficeBMC RemedyDocsisMapPhasorD9640hfcnetopsi-Manager U2000U2000i-Manager N2510Huawei IP DSLAMMD5500 AggregatorAntec GatewaysLATPingblaster7670Huawei ATMDSLAM UA5000ScampsXmingiNDSD9630GponNSMTemip7470EnglishAlcatel 7270Cop

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