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Sr Customer Service Executive- Network Operations & Support...

3.00 to 7.00 Years   Chennai   29 Nov, 2023
Tata Communications
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryTelecom / ISP
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    Create and maintain infrastructure necessary for the growth and upkeep of field and network operations to drive network efficiency and availability. Manage new enhancements/issue resolution. Proactive/Reactive fault management; Incident Management: Customer Handling during the fault and ensuring subsequent updates in timely manner. Work directly with other OEM on repeat issues, bugs and implement resolution through defined change management process. Identify day to day manual activities, repeat tasks and leading the effort to automate them. Review CFT teams changes frequency, criticality and identify gap and prepare SOP (documents) to ensure no change error. Track and monitor the environment performance to ensure minimal interruption to network transmission and/or network switches. Manage network equipment maintenance and security operations for all sites. Maintain day to day OandM tasks associated installation and testing of new network equipment, diagnosing, and. locating troubles. Performing repair and maintenance and restoring service for optimal customer satisfaction The role may be an individual contributor or may lead a small team,

Keyskills :
Network operationsFault managementIncident managementChange managementAutomationPerformance monitoringSecurity operationsTroubleshootingRepairmaintenanceCustomer satisfactionInfrastructure maintenanceNetwork equipment maintenanceInstallation

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