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Sr. Associate, Quality Assurance

3.00 to 5.00 Years   Chennai   26 Jul, 2022
SourceHOV (A Lason India Company)
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaQuality (QA-QC)General / Other Software
EmploymentTypeFull-time

Job Description

    Job Summary Responsible for the implementation and management of the Quality Control Program, which includes the coordination, performance, and execution of inspections, checks, tests, and sampling procedures of records. The Quality Control Auditor is responsible for assuring that the quality of the work meets or exceeds the corporation contractual requirements and maintains the standard of excellence established.Essential Functions and Responsibilities1. Performs verification on incoming, in-process and outgoing records2. Performs tests and hands-on inspections during and after production to ascertain that records are fee from flaws and are of the highest quality3. Compares paper to electronic images using a statistically valid sampling method4. Maintains record of inspections, analyzes test results and prepares statistical reports for review5. Reports quality problems or findings to supervisor and follow-up to ensure that correction action will take place6. When quality standards are not met, will instruct workers on how to address the issues or recommend different production techniques to supervisor7. Interacts with other departments to ensure compliance with specification and to facilitate the acceptance of performance8. Complies with legal requirements and industry standards and maintains accurate documentation as an important function of the quality control team9. Supervision, enforcement and updating of the corporations quality control manualKey SkillsPersuasive communication skills necessary to collect essential information, answer questions, and direct callers to appropriate personnel in a professional and courteous mannerDeveloped interpersonal skills necessary to establish and maintain effective working relationships with co-workers, other business areas and government agencies as requiredPlanning and organizational skills necessary to coordinate workload around complex, multiple assignmentsIntermediate knowledge of computerized applications, for example, word processing, spreadsheet, database, and presentation softwareMinimum QualificationsBachelors degree highly preferred3 years experience in related roleAdditional Desired QualificationsNonePhysical RequirementsPhysical demands with activity or condition requiring a considerable amount of time include sitting and typing/keyboarding using a computer (i.e., keyboard, mouse, and monitor) or adding machine. Physical demands may include walking, carrying, reaching, standing, and stooping. May require occasional lifting/lowering, pushing, or pulling up to 25 lbs.,

Keyskills :
office skillsbusinesstestskeyboardplanningwordword processinginterpersonal skillsrecordssoftwarequality controlcheckscontroldatabasequality standardssampling

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