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| Job Location | Chennai |
| Education | Not Mentioned |
| Salary | Rs 10 - 16 Lakh/Yr |
| Industry | IT - Hardware / Networking |
| Functional Area | Quality (QA-QC) |
| EmploymentType | Full-time |
We are hiring for a leading brand in Chennai, Adyar.The position will be accountable for:(1) Product Quality(2) Warranty Cost(3) TQMDetails as below,Product Quality improvement by establishing Strong Supplier Quality, Incoming Quality, Production Process Quality, Pre-Shipment Inspection / Customer Quality Audit Processes &Field Quality towards improving the Product Quality and CustomerSatisfactionDrive TQM at Entity level; including setting up the process and standards (SOPs), ISO / QMS certification (MR), Lead Quality events (Kaizen work shops), Quality Circles, Lean Six sigma certifications etc.,Warranty Cost Monitoring & Reduction thru Service Incidents (Service Call) analysis and continually improve the process of Call Center, Supplier/Plant operations and Service Engineer Skill Development through systematic (Lean Six Sigma) approach.Liaising & Collaboration with,o L&D teamtowards Product knowledge and Diagnostics Skills improvement of Tech Support Executives, Call Center Executives and Partner engineersetc.o Tech partners / Suppliers(QBR with ODMs) on warranty trend vs incoming quality improvement initiatives and work with SCM team to amend the contractual clauses specific to Quality / Warrantyo End customers / sales partners on Technical / Quality queries and Escalation managementto complete within stipulated time by managing either internal resources or tech partners / supplierso Sourcing Team on Supplier Development and perform Supplier Quality AuditsMonitoring End-of-Life of components/modulesthrough continuous understanding of the technology advancements and propose sustainable solutions.Assisting Product Management / Sourcing Team by Setting performance standards for new products / Suppliers to enable faster & robust product launchKey Attributes / SkillsAlways accountable with Can do AttitudeGood analytical skills&Results thru team work (I lead, We win)Customer-CentricInnovation &Creative / Design thinkingPeople and team management is essentialProject ManagementQualification / Experience:Must have at least a Bachelors degree in Electrical / Electronic Engineering from a reputed Engineering Institute.12 - 15 years +of strong Product Quality experience from Electrical, Electronics, Auto Electronics industry.Knowledge on peripherals, AIDC devices, POS devices will be preferredVery good knowledge in MS Excel / Power Point / Word / Project mgmt. is preferredExpertise in latest Quality Concepts, Quality Tools, Quality MetricsBlack Belt Certifications is preferredPl call and watsApp your resume at 9910221071RegardsMinakshi
Keyskills :
customer qualityteam managementprocess qualityblack beltquality auditincoming qualitydesign thinkingskill developmentquality conceptsproduct knowledgelean six sigmasix sigmaquality toolsproduct launchsupplier qualityproject managementprodu