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Sr. Program Manager, StoreWalk, Buying Experience

2.00 to 5.00 Years   Chennai   19 Jun, 2023
Amazon
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Amazon.com, Inc. seeks to be Earths most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the widest of selection at low price that drives Amazon s flywheel. The vision of Retail Business Services (RBS) Organization at Amazon is to accelerate Amazon s flywheel by improving customer experience and enabling our Selling Partners (SPs) to grow their business with Amazon. RBS provides catalog augmentation and correction technologies for the Amazon selling community. Our solutions ensure information in Amazons catalogs is both complete and comprehensive enough to give our customers a great shopping experience every time.RBS is looking for a Senior Program Manager who can work at all levels of detail to accomplish team/organization goals, to lead our Store-Walk service offering The Store-walk business unit within RBS provides our Customers with next generation buying experience as they access our product details pages and features. Unlike conventional research approaches, it mimics customer s shopping journey to discover and eliminate defects that adversely impact customer s buying experience. Overall, Storewalk is designed to delight customers with a seamless decision making in buying and thereby improving the net conversion for AmazonOur catalog is an essential part of the consumer experience as it is the basis for the customer and shopper experience and can fundamentally influence the way customers shop and how productive shoppers can be. As a Senior Program Manager, you will
    • Own vision and definition for the Program and Service expansion
    • Own Planning, Forecasting and OP contributions
    • Be responsible for end-to-end business strategy, customer experience & offering for Expansions
    • Set and measure goals and targets across functions
    • Be responsible for defining new use cases for his services in partnership with internal and external teams.
    • Define the clear requirement of specific business use cases for tech product mgr.
    • Support data analysts and product managers by turning business requirements into functional specifications and then executing delivery
    • Establish scalable, efficient processes for large scale data analyses, model development, model validation and model implementation
    • Own the service s execution strategy
    • Develop strategies to mitigate risk
    • Be responsible for all communication to Leadership ( Flash updates, WBR, QBR, LT Deep dives)
    Candidates should have experience working with product managers / teams and be familiar with their scoping / prioritization process. A strong presence and the ability to influence are critical, as working with a diverse set of stakeholders is a key aspect of this role. Candidates should demonstrate strong customer and shopper focus and discipline on setting, communicating and achieving dates upwards and laterally. The ability to understand how different areas of the business are interconnected across marketplaces will be key to develop a product vision. Candidates should have exceptional written communication skills and a proven track record of delivering projects from concept to launch.,
    • 5+ years of working cross functionally with tech and non-tech teams experience
    • 5+ years of program or project management experience
    • 5+ years of delivering cross functional projects experience
    • Experience defining program requirements and using data and metrics to determine improvements
    • 2+ years of driving process improvements experience
    • Masters degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Keyskills :
use casesdeliveryagilehuman resourcesmanagementproject management

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