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Sr. Service & Aftermarket Engineer

7.00 to 10.00 Years   Chennai   08 Oct, 2020
CIRCOR FLOW TECHNOLOGIES INDIA PRIVATE LIMITED
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryCement / Building Material
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Position Summary Responsible for field service, AMC, aftermarket business development, Key Account management, developing distributors, training of customers and channel partners to leverage CIRCOR brand. KEY RESPONSIBILITIES:

  • Ensuring smooth installation/commissioning of new pumps at customer site
  • Ensuring proactive service calls for generating revenue from service, AMC and spares
  • Attending customer complaints, registering VOCs and offering solutions
  • Perform repairs or supervise technicians performing repairs in the field.
  • Will require to handle critical technical issues
  • Ensuring scheduled service visits for existing AMCs
  • Managing aftermarket for the key accounts.
  • Building capabilities for dealers service engineers and deploying them for revenue generation through AMCs, Services and Spares parts
  • Arranging Periodic Plant training for dealers and customers
  • To develop a process of monthly review with factory of the complaints related to Design, Manufacturing, Assembling, Quality, Storage & Transportation plus Field/Site handling
Job Requirements SKILLS & EXPERIENCE Qualifications: Should have BE (12th + 4yrs.) or Diploma (10th + 3yrs.) in Mechanical/Electrical Engineering Experience: Should have minimum 7-10 Years (for Diploma)/ 5-7 Years (for BE) of Experience in handling Industrial Products, preferably Pumps/Valves/Compressors. Skills:
  • Problem Solving Attitude
  • Organized and able to meet deadlines
  • Negotiation & Convincing Skills
  • Technical Knowledge on Pumps/Industrial Goods and hands-on Experiences
  • Exposure of SAP & established ERP Module (Preferred)
  • Technical knowledge of pumps and controls systemsExcellent verbal and written Communication (will be considered a Plus)
  • AAAFamiliarities or Ability to quickly learn & effectively use all IT Tools, Platforms and Software that Company uses like MS Teams, Skype, Outlook, Concur, Success factor etc. (will have extra weightage)
PERFORMANCE GOALS:
  • Support Organizational Goals and Objectives
  • Manage the Service Requirement of Customers Effectively
  • Develop Strong Relationships with other function in Organization like Sales, Operations, Finance, IT, HR etc.
  • Technical knowledge of pumps and controls systemsTeam Management and Development (both Direct & Indirect)
,

Keyskills :
preventive maintenancekey account managementfield servicesales operationschannel partnersaccount managementrevenue generationgenerating revenue

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