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| Job Location | Chennai |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | BPO / Call Center |
| Functional Area | Customer Service (Domestic)Network / System Administration |
| EmploymentType | Full-time |
Objective of job To provide voice and email support to all IT users across Shareholder and Investment solutions. Key Responsibilities Act as a single point of contact for the users Log tickets, Track the progress, update and close the tickets as per the status Handle voice calls and email requests from users. Perform first level of support including basic troubleshooting activities in Microsoft Operating systems for desktop and laptops, MS Office applications including Outlook, Microsoft Active Directory User Management, etc. Remote into users workstation/ laptop, wherever required to fix the issue as first line fix. To operate in Technical Help Desk by working in 24 X7. Undertake Knowledge transfer from peers on transition, new tasks and process changes Periodical updating of Knowledge base and procedure documentationSkills Basic Degree with a good track record. Preferable in engineering/ technology Excellent verbal and written communication skills in English. Should have an overall 5+ years of experience in handing Technical Help Desk function. Good knowledge of Microsoft Operating systems Windows XP, Vista, Windows 7 and Windows 8 Good knowledge on MS Outlook Exposure to Microsoft Active Director tasks like User Creation, Modification, Group creation, etc. Good knowledge of Print Services, TCP/ IP and Network connectivity.Desirable Exposure to Ticketing tools. Preferable ITIL Foundation Trained/ Certified,
Keyskills :
sla troubleshooting ctivedirectory operatingsystems emailsupport customerrelations technicalsupport technicalhelpdesk windowsxp windows7 knowledgebase msoffice knowledgetransfer usermanagement