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| Job Location | Chennai |
| Education | Not Mentioned |
| Salary | Rs 6 - 7 Lakh/Yr |
| Industry | Recruitment Services |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
SR. Service Desk (ITIL Certified) _ Exp 5 to 7 yrs_ Salary 6 to 7 lpa_Nungambakkam, ChennaiTotal Yrs Of Experience RequiredJob DescriptionEDUCATION AND EXPERIENCE: Bachelor s degree and 3 years of relevant experience, or a combination of education and relevant experience. KNOWLEDGE, SKILLS AND ABILITIES: Knowledge and over 5 years experience working in a Service Desk supporting a global organisationWilling to work a 24 7 rotational shift and have shift lead responsibilities. Analysis and problem-solving skills to quickly identify issues and implement improvementsTechnical computing skills in a variety of operating systems for software and hardwareCustomer service skillsStrong and fluent communication skills in English (verbal and written) Highly developed communication skills for dealing with enquiries and supporting staff in Information ServicesThe ability to both take direction while also working independently in a fast-paced environmentStrong time management and the ability to manage shifting priorities for themselves and others. Experience working under pressure and organising work prioritiesInterpersonal skills, particularly negotiation and facilitation, to recognize staff needs and ways to satisfy them and maintain good relations with IDP staff and suppliers. The ability to troubleshoot and resolve desktop issuesADDITIONAL REQUIREMENTS: Prior experience in Service-Now or similar ITSM toolITIL Foundation v3 CertificationStrong understanding ofo Windows 7 and above Operating systemso Internet Explorer and other browserso Microsoft Outlook client and Web AccessUnderstanding of mobile device configuration including Blackberry, iPhone and iPad. Basic working knowledge of: o Microsoft Office365, Exchange, Active Directory and Sharepoint administrationo DNS, Group policies and domain controllerso Solid PC networking concepts understandingo Installation and configuration of PC peripheralsNote: ITIL Certification or ITIL Experience Must,
Keyskills :
windows7servicedeskproblemsolvingtimemanagementcustomerserviceoperatingsystemsmicrosoftoutlookcommunicationskillsinterpersonalskillsdnsidpctivedirectinternetexplitilfoundationiti